We invent bold solutions in sustainable return experiences which create trust and value for customers, selling partners, and shippers along with benefitting people, planet, and profit. We champion and lead the way to achieve Zero Defects, Zero Cost of Returns, Zero Product Waste and Zero Carbon (4 Zeroes), at scale.
The WW Returns and Recommerce finance team seeks a self-driven Senior Finance Manager excited about solving complex problems that have a customer facing impact, require strategic long-term thinking and help drive the 4 Zeroes.
As a Senior Finance Manager, you will be pivotal to the team's success by setting the playbook for measuring efficacy of operational programs designed to improve returns experience and simplifying decision support through financial and operational reporting of worldwide returns and concessions cost. You will undertake financial modeling and review progress of various cost reduction programs. This role will provide extensive cross-functional partnership opportunities with senior business and finance stakeholders through governance over weekly/monthly performance reviews.
A typical day in this role provides an opportunity to innovate by building solutions that drive the 4 Zeroes. The successful candidate will demonstrate the following abilities: they influence business owners, support thoughtful decision-making, and adapt to a rapidly-evolving environment. You also bring excellent verbal and written communication skills.
Key job responsibilities
- Measure efficacy of programs designed to improve sellable yield, increase vendor recoveries and reduce cost (Direct-to-disposition, Removals and Palletized Returns for retail vendors, Advanced Grading, Locker+ stores etc.). Influence business decisions by presenting the right performance narrative across customer experience, business model and long-term vision
- Partner with Customer Service (CS) teams to improve CS cost on returns, including discretionary concessions ($400MM spend US)
- Own monthly governance on measuring Free-cash-flow (cost savings) program for Returns business
- Controllership – build systems to improve accuracy of Cognos plans and loads, partner with product teams to build ASIN-level visibility on Net Cost of Returns and Concession (NCRC), including slices for sort vs. non-sort, product family etc
- Automate capability for creating financial bridges, centralize standard work templates across returns finance
- Use active listening skills intuitively to communicate data (both written and verbal) in a clear, concise, and unambiguous manner. Adjusts style for various audiences to articulate complex finance issues clearly
- Remain accountable to hire and develop a high performing finance team, including team engagement, career growth, and performance management
- Contribute to the larger finance community as a corporate citizen
