Employer: Amazon.com Services LLC
Position: Sales Operations II - AMZ19954.5
Location: Bellevue, WA
Multiple Positions Available:
1. Platform Ownership & Strategic Management Serves as the
Primary Technical Owner of Amazon Freight’s Salesforce
instance Works on the full lifecycle of the CRM platform—from
business case development and functional design to UAT,
deployment, and post-launch support Utilizes project
management tools such as JIRA and Asana, following Agile
methodologies Evaluates emerging technologies and third-party
apps to provide strategic platform recommendations Identifies and
implements opportunities for platform optimization and scalability
2. System Design & Architecture Leads functional system design
and implementation on the Salesforce platform Translates
complex business requirements into scalable solutions and
configuration strategies Implement scalable solutions on
Salesforce platform to align with organizational goals using
advanced knowledge of Enterprise System Architecture.
3. Integration & Cross-functional Collaboration Enables crosssystem integrations using AWS products like AppFlow
Collaborates with business intelligence, marketing, and sales
operations teams Maintains data models and integration
frameworks to ensure seamless information flow
4. Security & Compliance Implements Amazon and Salesforce
security best practices Manages role-based access control
(RBAC), field-level security, and user permissions Configures
data visibility rules and enforces MFA, IP restrictions, and session
policies
5. Automation & Process Implementation Develops and maintains
complex Flow automations, validation rules, and approval
processes Automates lead routing, data quality checks, and
business workflows Ensures compliance with business logic and
platform data integrity
6. User Enablement & Governance Delivers clear documentation
including SOPs and training materials Conducts stakeholder
enablement sessions and change control communications Trains
users on core platform features and third-party tools such as
RingLead and ZoomInfo
7. Data Management & Analytics Builds dashboards and reports
to support real-time insights and operational reviews Uses SOQL
and SQL queries to identify trends, debug issues, and validate
data integrity Supports deployment cycles and ad hoc reporting
across systems
Domestic travel up to 5% to perform role responsibilities may be required.
(40 hours / week, 8:00am-5:00pm, Salary Range $117625 - $154100)
Amazon.com is an Equal Opportunity – Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation
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