The Technical Account Manager (TAM) is a trusted technical advisor who partners with customers to help them achieve operational excellence and derive maximum value from their technology investments. Acting as the primary technical point of contact, the TAM combines deep technical expertise with strong relationship-management skills to drive customer success, reduce operational risk, and accelerate adoption of new capabilities.
Key job responsibilities
- Trusted Advisor: Serve as the customer's primary technical advocate, developing a deep understanding of their business objectives, architecture, and operational environment.
- Operational Excellence: Proactively identify risks, recommend best practices, and guide customers toward resilient, cost-optimized, and high-performing solutions.
- Issue Management: Coordinate the resolution of complex technical issues, driving escalations to closure and ensuring timely communication across stakeholders.
- Planning & Reviews: Lead regular business and operations reviews, maintaining service roadmaps, health reports, and action plans.
- Cross-Functional Collaboration: Partner with engineering, product, support, and account teams to represent the customer's voice and influence prioritization.
- Adoption & Enablement: Help customers plan and execute migrations, upgrades, and launches; share relevant guidance, documentation, and training.
A day in the life
You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers' AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.
The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation come join us!
