Amazon Worldwide Operations is looking for a Program Manager with a strong delivery record and proven program management experience to own strategic, tactical, cross-functional and technology projects and programs within Amazon Reliability Maintenance Engineering. This role requires management of a team of planners with direct oversight of employee management, creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/development changes. Cross-team coordination, project management and executive presentation skills are essential.
Key job responsibilities
- Manage a team of maintenance planners to drive execution of proactive maintenance across all field RME customers
- Manage new and existing programs for several Shared Service Planning business units, successfully drive preventative maintenance programs in accordance with regulatory SLA requirements across multiple organizations.
- Work directly with external providers, customers, and partner teams to craft and deliver scalable solutions
- Partner with other program managers to secure resources, scope efforts, set project priorities and milestones and drive delivery
- Own program communication, accelerating progress by driving crisp and timely decisions, clearing blockers (e.g., path to green), escalating as appropriate
- Influence design and development of strategic processes
- Work with program managers and business leaders to communicate and impact critical business initiatives
- Develop, implement, and govern key performance indicators (KPI) reporting for a portfolio of programs, providing visibility to the milestones, and performance across all programs and using this data to drive/influence business decisions
- Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers
- Manage post-launch support plans (e.g., post-mortem, issue/ticket management, etc.) and look for opportunities to improve program quality and operational excellence
- Travel domestically up to 50%
