Amazon Devices reaches millions of customers through products like Echo, Ring, Fire TV, Fire Tablets, Kindle eReaders, Blink, and eero. Behind every great in-store shopping experience is a field sales team that brings these products to life at retail locations across the country. We are looking for a Regional Field Operations Manager to lead that effort across the western US.
In this role, you will manage a team of Area Managers and Market Managers who visit partner retailers to install and maintain product displays, train store associates, and engage directly with customers. You will set the strategy for your region, coach and develop your leaders, and partner with Channel Marketing, Channel Operations, and Account Management to make sure the Amazon in-store experience is consistently excellent. If you are a collaborative, adaptable leader who gets energy from building teams and driving results in the field, we want to talk to you.
Key job responsibilities
- Lead a team of Area Managers and Market Managers across a multi-state region, providing coaching, development planning, and performance management that grows future leaders and builds an inclusive team culture.
- Define regional goals and establish metrics to track sales performance, in-store experience quality, and operational progress across hundreds of retail accounts.
- Partner with Channel Marketing, Channel Operations, and Account Management to align on priorities, coordinate product launches and display transitions, and incorporate field insights into broader marketing and product plans.
- Collect and analyze market intelligence from store visits, customer interactions, and team observations to identify expansion opportunities and improve how Amazon shows up at retail.
- Create programs and processes that help your team target the highest-value accounts and stores, simplifying workflows and removing barriers so they can focus on customer-facing work.
A day in the life
You might start the morning on a call with your Area Managers, reviewing regional metrics and adjusting coverage plans for an upcoming product launch or display reset. Later, you join a working session with Channel Marketing to share field insights that will shape the next round of in-store merchandising. In the afternoon, you have a one-on-one with a Market Manager to discuss their career goals and map out a development plan. You wrap up by reviewing a proposal from your team to streamline the display installation process before sending it to stakeholders for feedback.
About the team
Amazon Field Sales is a fully remote team within the Offline Sales and Marketing organization in Amazon Devices. Our team members travel to assigned retail locations to install displays, train retail associates on Amazon products, and ensure customers have the best possible shopping experience. We partner closely with Channel Marketing, Channel Operations, and Account Management to bring a unified Amazon presence to brick-and-mortar retailers across the {ADDRESS}.
We are a team that values collaboration, clear communication, and a genuine commitment to growing each other. If you want to lead a team where your work directly shapes how millions of customers discover and interact with Amazon products in stores, this is the place for you.
