Amazon is looking for an enthusiastic Sr. Program Manager to join the Workplace Health and Safety (WHS), Translations, Education, and Development (TED) team. We are not an average company, and this is certainly not your average position. This role offers you the opportunity to revolutionize safety training delivery worldwide. TED seeks an experienced, self-motivated Program Manager who excels in a fast-paced environment and has a solid background in program management. This role will support the deployment and management of safety training programs for operations associates and leadership globally.
As a Sr. Program Manager, you will work across teams to collaborate, generate buy-in, develop and execute to a plan. You will drive the expansion and growth of our global safety training programs, scaling globally. You will play a crucial role in devising strategies, fostering partnerships, and executing initiatives to enhance the program's reach and impact. This entails serving as the main point of contact for stakeholders in coordinating and managing strategic, cross-functional, and business-critical programs and projects. The ideal candidate excels in crafting large-scale global training program strategies, encompassing training design, roadmaps, gap analyses, financial planning, communication, and launch plans in a dynamic and diverse business environment. Effective communication and program management skills are essential, enabling you to manage multiple competing priorities and coordinate work across teams. The successful candidate will be proficient at working with data to identify trends, identify improvement opportunities, and proactively define plans to realize these opportunities. To be successful in this role, the candidate will effectively multitask and prioritize, utilize data to encourage decisions, and maintain a high level of independence. They will be comfortable working in a growing and ambiguous work environment as we constantly improve and innovate. This leader must have solid written and verbal communications skills, the ability to influence stakeholders, and willingness to dive deep into details.
Key job responsibilities
• Accountable for the overall program strategy and planning for their regions/business units, communicate program requirements, negotiate priorities, and define success metrics.
• Apply project management best practices to drive plan execution, mitigate risks, and improve effectiveness to deliver results in a timely manner.
• Continuously improve program components and mechanisms to drive results and provide program status communication, deliver clear and concise summaries to leadership teams and effectively answer questions.
• Serve as the primary point of contact for coordinating and managing strategic, cross-functional, and business-critical training programs and projects.
• Build partnerships with key stakeholders and organizations to promote training program adoption.
• Effectively communicate and manage multiple, competing priorities while coordinating work across teams.
• Define, track, and monitor progress against success metrics and project plans. Analyze and report on overall project health using key performance indicators and success metrics, and accurately and clearly report on status against program objectives
Key job responsibilities
- Define and manage the lifecycle of cross-functional programs, including setting the mission, vision, objectives, and measurable success criteria that keep delivery on track.
- Drive alignment across internal and external stakeholders by facilitating clear decision-making, managing expectations, and communicating progress and outcomes to senior leadership.
- Analyze data and metrics to identify risks, surface opportunities for improvement, and ensure programs remain aligned with broader organizational goals.
- Partner with engineering, product, and business teams to prioritize initiatives, make informed trade-offs between time, effort, and deliverables, and remove blockers that slow progress.
- Evaluate opportunities to integrate generative artificial intelligence tools into program workflows, refining outputs and applying responsible practices to improve productivity and quality.
A day in the life
You start your morning reviewing program dashboards and metrics, identifying areas that need attention before your first stakeholder sync. Mid-morning, you facilitate a cross-team working session to align on priorities for an upcoming milestone. After lunch, you draft a narrative document summarizing trade-offs for a director review, then connect with an engineering team to unblock a dependency. Throughout the day, you move fluidly between strategic planning and tactical problem-solving, keeping multiple workstreams progressing toward clear goals.
