Amazon Pharmacy is seeking a customer-obsessed Learning Specialist Program Manager who enjoys working in and thrives in an innovative, dynamic organization. You will own the end-to-end cycle in multiple learning programs. You will ensure that our programs create exceptional learning experiences that produce expected business outcomes. You will transform our programs through technology, so we can easily scale to meet our operations and organizational needs nationwide. You will champion the learners’ voice to shape how they learn, develop their skills, and build their proficiency.
Amazon Pharmacy Learning (APL) | APL exists to build competent, resourceful, and passionate team members who are committed to delighting our customers. We do this by constructing fast, effective, and purposeful learning products and services that: a) uphold accreditation standards; b) support performance excellence; c) strengthen AHS culture and d) foster professional development.
The right person for this role has strong passion for learning. They bring experience applying knowledge of learning science, design, and instructional technologies to create and improve learning environments. They program manage through smart use of technology, PM tools, and skills. This individual continuously improves our learner experience using an array of creative approaches which drive productivity, innovation, and operational excellence.
Key job responsibilities
- Own end-to-end cycle of multiple learning programs.
- Program manage multiple small and medium-size learning programs, leveraging selected APL technology.
- Operationalize strategy to build and deliver scalable and consistently effective learning products and services. May contribute to strategy development.
- Surface and address business and learner needs through rigorous application and documentation of analysis tools (root cause analysis (RCA), performance gap analysis, learning needs analysis). Use data to identify and action high-impact improvement opportunities.
- Create, launch, and maintain (evergreen) documentation and learning materials using a variety of authoring/distribution tools and technology.
- Design, develop, and deliver bar-raising learning experiences.
- Build and administer valid and reliable assessments to gauge learning effectiveness.
- Build and apply communication mechanisms to provide the right information to the right audiences at the right time. This includes invitations, scheduling, weekly/biweekly updates, monthly and quarterly business reviews.
- Facilitate remote and in-person learning experiences.