The Selling Partner Communities team is looking for a Sr. Program Manager, Strategic Initiatives to join our Selling Partner Communications and Content organization. This individual will play a critical role in our efforts to up-level our communications to inform and inspire our Selling Partners across all communications channels.
This individual will work with teams across SPS to influence content quality, relevancy, and engagement as inputs to our end goal of improving seller satisfaction through comms. You will establish program best practices, lead change initiatives, and implement solutions that benefit the seller experience.
Excellent communication skills, bias for action with clear prioritization and an ability to thrive in ambiguity are required.
Key job responsibilities
• Establish programmatic best practices in alignment with overall content quality strategy
• Define and instrument success metrics across content types and channels
• Develop and maintain partnerships with internal teams and stakeholders, driving accountability
• Conduct weekly metrics analysis and deliver program reporting to leaders and stakeholders
• Serve as a key influencer in developing and auditing business strategy, and monitoring key metrics, seller feedback, and learnings to deliver programmatic optimizations
• Review and implement program and process optimization
About the team
The SPCS organization builds lasting connections with, and drives the success of our Selling Partners (‘SP’). Our products such as Seller News and Forums are actively used by millions of Selling Partners worldwide to engage with Amazon and foster an active and inclusive community and information exchange among SPs. These products also provide valuable insights into SP sentiment and issues. We are currently re-imagining how to enable our SPs to engage with other sellers, form Communities, and interact with Amazon.
