The Device Quality Manager (DQM) is responsible for ensuring that Amazon products are produced and packaged to meet or exceed our high bar for quality and an excellent customer experience. The DQM is responsible for the device quality during development of each project, during the production (sustaining) phase, through end of production. The DQM is a technical role, requiring use of data gathering and analytics, process audits and improvements, and error proofing. The DQM reports on overall quality health of the organization and drives continuous improvement activities.
Key job responsibilities
As the DQM, you:
* own Device Quality for the entire DPO Product Lifecycle;
* define quality requirements to Amazon policy for each assigned product, including procedures for Incoming Quality Control (IQC), Out of Box Audit (OBA), and in-Process Quality Control (IPQC);
* collaborate with the postponement partner to deliver robust IQC, OBA, and IPQC test processes to ensure quality of the packout process;
* partner with the Site Technical Manager (STM) and other cross-functional roles to lead full investigations and failure analysis of issues, leading to root cause determination and subsequent closed-loop, corrective action;
* conduct audits and partner with remote Amazon teams to conduct audits for issue identification and continuous improvement;
* identify, recommend, lead, and participate in Lean 6𝜎 initiatives for continuous efficiency and quality improvement efforts;
* oversee the quality health and continuous improvement of DPO operations by monitoring and reporting on production performance against established quality goals;
* lead development and updates to Failure Modes and Effect Analyses, Lessons Learned, and Factory Processes;
* possess a high sense of urgency to protect the customer and Amazon from any quality issues;
* manage the Quality Alert notification system for DPO.
Follow this link to view more Amazon Device opportunities within our Operations and Supply Chain teams: https://www.amazon.jobs/content/en/teams/devices-services/operations-supply-chain
A day in the life
On any given day, the DQM will be on the factory floor, in the warehouse, in the office, or in the partner office collaborating to identify, resolve, and prevent problems. On any given day, the DQM could be leading a Kaizen event or conducting an audit. Before the initial program launch, the DQM will collaborate with Quality Engineers in Sunnyvale or Seattle to learn about the program and to create robust test requirements. During the initial program launch, the DQM will drive resolution to the Quality Main Issues List (QMIL) and identify ideas for continuous improvement. Should issues arise, the QEM will drive technical resources to quickly contain, asses risk, triage, fix, and resolve.
About the team
Device Postponement Operations (DPO) is Amazon Lab126’s team responsible for in-region postponement (final assembly and packout) of Amazon’s innovative devices. We finalize the assembly of devices using automated assembly and manual pack-out lines so that Amazon can customize products to meet just-in-time demand. We enable Amazon to deliver very quickly to our customers the right configuration of a product at low cost and high quality.
Amazon’s Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Lab126 have produced devices like Fire TV, the Echo Family of products, and Astro. We deliver delightfully unique Amazon experiences, giving customers instant access to everything, digital, or physical.
