Are you interested in solving challenging and endemic business problems that prevent customers from receiving packages on time? North American Sort Centers' (NASC) Strategy & Analytics team is relentlessly focused on on-time delivery. We dig deep into the details of how our complex fulfillment supply chain works and obsess over finding ways to ensure our customers get their packages on time, every time.
As a Senior Program Manager for Middle Mile Customer Experience, you will be the end-to-end owner of a portfolio of initiatives designed to improve our ability to delight our customers through on-time delivery. You will leverage your business knowledge and analytical skill set to identify problems, narrow your focus to initiatives with the most impact, and lead cross-functional initiatives to deliver results. You will "mechanize" workstreams by creating complete processes that deploy changes to our internal processes and result in sustained improvement to our delivery capabilities. If this sounds exciting to you, please read on!
25-50% Travel for this position, local and domestic
Key job responsibilities
- End-to-end ownership of complex, cross-organizational initiatives that directly improve contribute to on-time delivery through NA Sort Centers. Responsible for consistently bringing strong, data-driven business and strategic judgment to decisions and developing deep knowledge of the core business systems and broad understanding of company systems/technologies relevant to your program domain.
- Proactively identifying, prioritizing, and tackling intrinsically hard problems, ensuring resources are invested in the most impactful problems with the most value to our business and customers.
- Design and implement reporting solutions to enable stakeholders to make effective decisions.
- Building and managing related key performance indicators (KPI's) to measure, control, and benchmark reporting processes.
- Monitor existent metrics, building new metrics, and partnering with internal teams to identify process and system improvement opportunities.
- Support cross-functional teams on the day-to-day execution of new and existing programs.
- Partnering effectively with all levels of leadership and is adept at building consensus. Responsible for influencing organizational priorities, business and technology direction.
- Representing (verbally and in writing) complex decisions, trade-offs, and potential solutions clearly to VP-level leaders.
