JOB SUMMARY:
The Renewable Project Manager is responsible for managing Behind the Meter (BTM) renewable programs engagement and implementation for Georgia Power, including providing initial customer and stakeholder support; performing solar savings analyses; facilitation of contracting and interconnection of residential customer generation projects; ensuring proper billing set-up; and, providing continued support for thousands of BTM customer generators. The role is responsible for direct customer and solar stakeholder interaction, commercial, industrial, and residential customer education and economic analysis, leadership and support of BTM governance (interconnection agreements, tariffs, internal policies), and the development and maintenance of processes and tools to support effective program management. The Project Manager will also coordinate closely with other internal partners to ensure consistency and continuity in BTM program implementation and processes across all customer classes. This position is expected to maintain high customer and stakeholder satisfaction and build internal and external relationships through effective communication and demonstrate expert knowledge of BTM solar program options and processes. This position will also be expected to maintain an active knowledge of industry trends and serve as an advocate for the Company’s position on BTM issues to influential audiences, industry groups, regulators, internal partners, and other stakeholder groups. The Project Manager will be responsible for meeting all regulatory requirements and program filing timelines. Additionally, this role will serve in an advisory capacity to program development peers, ensuring that customer interests and needs are reflected in program designs as well as identifying barriers and/or opportunities related to implementation feasibility.
JOB REQUIREMENTS:
Education & Experience:
- Bachelors’ degree. Degrees in a related field such as business, finance or engineering are desired
- Prior experience in one or more of the following areas required: economic analysis, financial analysis, power delivery, generation, utility rates and pricing, sales & marketing, or customer service
- Two or more years of experience using data analysis tools, specifically Microsoft Excel, is required
- Experience in the areas of project management, direct customer interaction, electrical wiring or engineering is desired
- Experience in electric utility distribution, transmission or generation is desired
- Experience with Southern Company customer service and billing tools and applications is desired
Knowledge, Skills & Abilities:
- Proven or demonstrated leadership, effective communication, and strong interpersonal skills to ensure high customer satisfaction
- Highly motivated and flexible with a strong attention to detail
- Work independently and in an organized manner without direct supervision
- Knowledge of customer service, metering, project management, pricing and rates, and regulatory compliance
- Knowledge of power delivery systems, including distribution and metering operations practices, policies and procedures is preferred
- Proven track record of demonstrating critical thinking and problem-solving skills around complex issues
- Experience managing multiple projects concurrently and leading cross-functional teams
- Demonstrated ability to effectively organize and prioritize multiple projects with competing priorities
- Experience in effectively interacting with both external and internal stakeholders
- Strong computer skills with advanced knowledge of Microsoft Office products
- Ability to quickly comprehend technical information and data, identify key issues, and develop solutions
Behavioral Attributes:
- Model of Our Values and Safety Excellence
- Highly motivated and strong team player who excels in a collaborative and dynamic environment
- Must be able to build positive relationships and work well with diverse groups, tailoring communication methods appropriately for customers, developers, employees, supervision, and management
- Demonstrates strong initiative and ability to self-direct
- Ability to prioritize work effectively, adapt in a changing environment, exercise sound judgment, and multitask with accuracy
- Forward-thinking with a desire to improve processes and programs
MAJOR JOB RESPONSIBILITIES:
- Serve as a project manager and primary interface for customers and solar developers on BTM projects.
- Coordinate with internal partners who will review design plans, conduct system impact studies (if applicable), complete testing, program metering, set up billing, etc. to ensure safe and reliable interconnections.
- Effectively communicate regular updates of project schedule, cost, potential challenges and impacts, and other matters with customers, solar developers, and internal departments. Solve complex problems regarding BTM system design, program participation, education, analysis, customer contracting, and interconnection.
- Provide support and customer service to current and prospective solar customers by responding to routine and customer-specific inquiries and/or comments from residential, commercial and industrial customers.
- Assist interested customers by educating on all renewable programs by providing accurate rate impacts, appropriate program options and cost data, payback projections, and interpreting external customer proposals to ensure customer benefit.
- Ensure high quality of work, attention to detail, and high level of external effectiveness – provide input on quality control improvements, program enhancements/efficiencies, etc.
- Assist team leadership with general support of renewable programs including accurately tracking projects, assisting with program communication, preparing documents, updating processes, and more.
- Research, analysis, and enhancement of current and future customer programs
- Assist in all current departmental functions and initiatives, as needed.
Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable, and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeogiaPower.com and connect with the Company on Facebook (Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power).
Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com .
Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 11055
Job Category: Sales & Marketing
Job Schedule: Full time
Company: Georgia Power
