Advertising is one of the fastest growing businesses at Amazon and that growth generates challenges in managing huge volumes of advertising submissions while maintaining a high customer experience and working at the speed that advertisers demand. We believe that advertising, done well, can enhance the value of our customer experience and generate a positive ROI for our advertising partners.
As part of Advertising Trust’s Policy & Integrity team, you will have high visibility across Amazon business lines, establishing the right customer experience and long-term strategy for the success of Amazon Advertising. We are a global and diverse team with a long tenure in online advertising, expertise in developing customer experience solutions for highly complex situations, risk mitigation, and brand integrity. We are looking for deep thinkers, innovators, and individuals who are customer obsessed.
Key job responsibilities
• Policy creation and management from rationale to policy language to communication to technical implementation to ongoing monitoring through data.
• Clearly communicate risks, including through high quality written presentations, behind policies to internal stakeholder teams to support understanding and consensus of policy positions
• Work with product teams by creating business requirement documents to ensure policy compliance for developing ad products
• Build collaborative relationships across other policy teams within the Ad Trust Policy team, across Ads Trust, the Sales organization, Legal, PR, Public Policy and other business units outside of Ads as necessary to support policy management.
•Occasionally support high-risk and high-impact escalations in partnership with moderation and tiered support teams.
•Build an understanding of how ad tech systems generally function and how Amazon’s functions to inform policy work.
A day in the life
In a typical day a Policy Manager will monitor policies for accuracy and fit using a variety of signals and may handle escalated questions related to compliance with our ad policies in categories. They will develop knowledge in locale specific requirements and make decisions that consider cultural and societal norms. They will be build policy recommendations based on assessing risk across multiple risk vectors. They work with product teams to understand the intersection of policy and product to solve for risks in the most efficient ways. They will partner with internal publishers and external supply partners. They will identify areas for collaboration, resource sharing and escalation management coordination between multiple teams across Amazon that work in the same space, in order to bring consistency to our advertisers and shoppers.
About the team
The Ad policy team owns global ad policies across all Ad products and Amazon Publishers. This dynamic team is an integral part of how we support Amazon Advertising and as such has touch points across multiple areas of our business. We make a customer impact with every ad we serve and pride ourselves on doing so with a customer centric focus.
