The Amazon Stores Financial Technology (FinTech) Team seeks a Finance Planning & Analytics (FP&A) Support Lead to manage our FP&A product suite and drive planning and month-end processes by working closely with the customers, engineers and finance teams. We are the tech team that builds and supports Worldwide Amazon Stores – one of the fastest growing, largest and most complex Supply Chains in the world. This role combines strategic stakeholder partnership with strong technical expertise, requiring advanced Excel proficiency and excellent communication skills.
Key job responsibilities
Job Responsibilities
Technical Leadership & Problem Solving
* Lead complex technical problem resolution across multiple FP&A suite of products
* Serve as primary technical expert for critical customer issues
* Deconstruct complex problems into actionable solutions
* Work with development teams to build tools and dashboards that improve operational efficiency
Customer Support & Operations
* Provide first-line customer support for FP&A suite of products
* Manage system support activities, including on-call rotation for critical systems
* Lead support retrospectives and author Root Cause Analysis (RCA) documents
* Develop and maintain operational policies and procedures
* Support user acceptance testing (UAT) and create end-user documentation
* Identify manual touch points and work with engineering team on the solution to automate repetitive tasks
Cross-functional Collaboration
* Partner with finance, product, program, and engineering teams to define business requirements
* Lead escalation processes with development teams across Amazon
* Coordinate large-scale change requests
* Present technical recommendations to product & leadership
Team Development & Process Improvement
* Guide and mentor junior support team members
* Drive operational excellence through systematic improvements
* Identify improvement opportunities through pattern analysis and work with product to re-engineer business processes.
* Partner with leaders on data-driven decision making
* Contribute to strategic technical discussions and priorities
* Be an active member in building a product launch plan and participate in product ops.
