Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today!
What you get to do:
You'll collaborate closely with our park leadership team and the training manager to support the planning and execution of various training initiatives. We're looking for someone who can deliver high-quality training and development programs at all levels, from VP to hourly Ambassadors. You will:
- Facilitate various training programs for Ambassadors at all levels and from all divisions
- Ensure a seamless transition from orientation to department and on the job training for all new or rehired Ambassadors
- Support department leadership to identify training needs based on feedback from various sources, changes to processes, and other factors
- Organize training manuals, materials, multimedia visual aids, and other educational materials; review for company policy updates
What it takes to succeed:
- A minimum of 2 years of training experience required
- 1 years of High volume new hire orientation facilitation preferred
- Experience managing training content in a learning management system
- Background in a service industry setting desired
- Outstanding communication, interpersonal and presentation skills
- Confident and outgoing presence
- Ability to effectively handling multiple projects simultaneously
- Excellent organizational, time management, analytical and problem-solving skills
- Strong facilitation and presentation skills are required
- Must be available to work varying shifts/hours based on business need, to include nights, weekends, and holidays
Working Conditions:
- Primarily working indoors but will collaborate with Ambassadors in the park when necessary
- May sit/stand for several hours at a time
- Frequent change and/or interruptions, responding to highly stressful situations requiring immediate action, independent judgment, and superior problem-solving abilities
- Prolonged exposure to computer screens
- Repetitive use of hands to operate computers, printers, and copiers
The perks of the position:
- Paid Time Off
- Complimentary Park Tickets and Passes
- Park Discounts on Food and Merchandise
- Medical, Dental, and Vision Insurance
- 401K Retirement plan
- Voluntary Insurance
- Life Insurance
- Disability Benefits
- Tuition Reimbursement
- Dependent and Health Care Flexible Spending Accounts
- Employee Assistance Program
- Legal Assistance Plan
EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.
