Want to help Earth’s most customer-centric company design, implement and monitor risk mitigation strategies to improve the customer experience and protect Amazon’s brand.
About Transportation, Risk and Compliance (TRC)
We provide Amazon’s transportation programs assurance that Amazon and our third-party managed network carriers operate in a manner compliant with highest risk transportation, contractual, legal, regulatory, and policy requirements. We drive adoption and implementation of pragmatic and scalable risk management solutions to enable business growth. We protect Amazon’s brand by partnering with internal and external teams to proactively measure leading risk indicators. We shape risk mitigation strategies with informed and data-driven assessments.
Key job responsibilities
- Own the deep dive of senior leadership escalations
- Maintain regional enforcement plans
- Funnel enforcement recommendations for all TRC teams
- Provide deep dive support for active litigation and regulatory outreach
- Support investigations
- Propose policy updates
- Report on trends, emerging risks, and recommendations realized through operational workstreams
A day in the life
Investigating and deep diving reported/detected violations of law, regulation, and program policy. Using the results of those investigations to influence the work of other teams to mitigate any gaps that are surfaced. Reporting trends and risk of non-compliance to our business stakeholders to give them early visibility to issues that will impact their operations. You will also work closely with legal teams to ensure our policies are reflective of our real-world practice and ensure our enforcement strategies are informed by law and policy.
About the team
The TRC Escalations Program strives to mitigate the impact of escalations to Last Mile (LM) by providing guidance on patterns of non-compliance. Our goal is to drive towards a stronger culture of compliance with our business and carrier partners. Specific team responsibilities include: 1) owning the deep dive of senior leadership escalations, 2) maintaining regional enforcement policy, 3) funneling recommendations for all TRC teams, 4) providing deep dive support for active litigation and regulatory outreach, 5) supporting investigations, 6) proposing program policy updates, and 7) reporting on trends, emerging risks, and recommendations realized through operational work-streams.
