Administrative Assistant - Customer Care
Job Description :
This position is responsible for providing administrative support for the Manager of Customer Service and leadership team handling all administrative and facility needs for the Customer Care organization. A minimum of five years’ experience in the administrative/secretarial/support area is strongly preferred. In addition, the successful candidate must have exceptional organizational and decision-making skills, must be a self-starter and possess the ability and desire to work through changing priorities with minimal supervision.
Duties will include, but are not limited to timekeeping, expense processing, travel arrangements, planning and coordinating various events/meeting; budgeting oversight; calendar management; preparing correspondence, reports and presentations. Handling compliance related duties; and assisting with special projects. This position handles extremely personal and confidential information and requires the highest level of integrity and ethics. Must be able to lift and carry 10 - 20 pounds – occasionally. This position will also provide storm support for logistics for the entire department. Finally, the successful candidate must exhibit Our Values and be a team player with an exceptional working knowledge of computer office applications.
This position is located at the Customer Care Center (CCC) at 2500 Patrick Henry Pkwy, McDonough, Georgia and is a hybrid role (4 days office/1 remote).
Qualifications
Education, Certifications/Licenses:
Required:
- HS Diploma with 5+ years’ experience or
- Bachelor’s degree in Business Administration and/or other related field
Preferred:
- 5 + years of experience in the administrative/secretarial/support area
- 7+ years of experience supporting a manager and/or above
- Certified Administrative Professional (CAP) with the International Association of Administrative Professions (IAAP) or similar certification such as Certified Professional Secretary (CPS)
Summary of Position Duties and Responsibilities:
- Maintaining Manager’s schedule and calendar
- Processing employee time for multiple employees in Oracle and reconcile to Avaya
- Managing internal tracking and processing of FMLA time documentation
- Creating and preparing expense statements in a timely manner for multiple employees, similar for invoice processing
- Scheduling, planning and coordinating meetings and events, including logistics, agendas, presentations, meals, supplies, billing, etc.
- Setting up and coordinating video conferences and audio conference bridges
- Maintaining S: Drive access, Outlook distributions lists, phone lists and SharePoint sites
- Tracking of ad hoc employee files and other files, some of which could contain confidential or sensitive information
- Working with other administrative assistants to provide backup coverage and support
- Researching and preparing presentations, reports and communications
Specific Skills & Knowledge:
- Ability to work independently
- Experience managing a senior/executive level calendar, inbox, and calls
- Diplomacy and tact in interacting at all levels
- High discretion, confidentiality, and diplomacy
- Managing multiple high-priority projects with strict deadlines
- Prioritizing and coordinating tasks with minimal direction
- Understanding day-to-day manager itineraries
- Excellent verbal, written, and interpersonal communication skills
- Responsibility in managing others' schedules
- Intermediate proficiency in MS Word, PowerPoint, Excel, Oracle, and ERP systems
- Efficient under pressure with multiple deadlines
- Initiating, planning, organizing, monitoring, and reporting on projects
- Professional representation of the company
- Confidentially screening emails and prioritizing handling/processing
- Team player, building relationships with Executive/Administrative Assistants
- Producing accurate and timely results with attention to detail
- Proficiency in Southern Company Systems (e.g., Oracle, SCOTT, Maximo)
Working Conditions/Physical Requirements:
- Ability to work at a computer
- This position requires occasional travel for events such as, but not limited to team buildings, lunches/dinners, training conferences, offsite meetings, etc.
- This position requires the ability to lift up 10 - 20 pounds
Office Support:
- Keyboarding = 80 - 90%
- Interpersonal communication – 50% -100%
- Travel = occasional 5% - 15%
- On-call = Normal office hours with occasional after-hours support 5 -15%
Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable, and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeogiaPower.com and connect with the Company on Facebook (Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power).
Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com .
Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 12046
Job Category: Administrative & Clerical
Job Schedule: Full time
Company: Georgia Power