JOB SUMMARY:
This Energy Assistance Coordinator will help ensure income-eligible customers can access and fully benefit from available federal, state, local, and company-sponsored bill payment assistance program grants. In this role, the successful candidate will help initiate and support enhancements to programs, processes and outreach to drive results through increased customer enrollments. In addition, this candidate will foster and maintain relationships with local community action agencies, faith-based organizations and other key internal and external stakeholders focused on the same mission of increasing affordability solutions for economically vulnerable communities in need. This candidate also will support strategies and solutions for the development of policies, procedures, and actions required for operational improvements and decision making in response to efforts for compliance and effectiveness.
MAJOR JOB RESPONSIBILITIES:
- Help influence and support the strategic vision and direction of the Energy Assistance team by performing work on behalf of the company that has the best interest of customers top of mind
- Leverage data analytics to identify customers eligible for bill payment assistance programs as well as analyze performance of programs to determine how to modify, if needed, to reach more eligible customers
- Be an advocate for federal and state financial assistance programs, such as the federal Low-Income Home Energy Assistance Program (LIHEAP)
- Build and maintain relationships with state and local agencies, as well as faith-based organizations, to increase their support in financially assisting eligible customers with paying their natural gas bill.
- Support processes for collecting, tracking, and maintaining financial assistance dollars as well as reconciling payments for accuracy and auditing
- Help influence development and execution of an Energy Assistance strategy to help educate company employees, especially frontline customer service and field employees, and customers about available bill payment assistance resources, including through printed materials, presentations as well as digital and social content.
- Organize and participate in public and company-planned events, including customer-facing events, that help connect customers to available bill payment assistance programs.
- Ensure compliance with all federal, state, and local regulations, as well as company policies related to energy assistance programs.
- Ensure all financial transactions are documented correctly and that records of program activities are accurate, organized and accessible for review.
- Must be reliable and able to work with minimal supervision
JOB REQUIREMENTS:
- Strong verbal and written communication skills
- Strong analytical skills
- Strong interpersonal skills
- Experience with building and maintaining positive relationship through internal and external partnerships
- Experience working with federal, state, and local organizations
- Good understanding of cross-functional organizations and how department relate to one another
- BA/BS or equivalent academic, education and work experience
- 3+ years combined experience with utilities or other related experience
- 3+ years customer service experience preferred
- 3+ years of leadership or project management preferred
- Must be able to travel 25% of time to states where we serve customers to support execution of job responsibilities
Preferred:
- Demonstrated experience building relationships, collaborating, influencing, and creating leadership buy-in
- Demonstrated experience working with federal, state and local organizations who assist income-eligible customers
- Demonstrated experience with customer-focused regulatory and/or technology projects
- Demonstrated experience with process improvement, specifically leading projects from initiation to completion
- Strong technical acumen, with ability to solve complex problems
- Bilingual skill is a plus
Working Conditions/Physical Requirements:
Some business travel (5 – 20% travel): The incumbent will be required to travel to the various company sites, meetings or community outreach events. Trips may require air travel and/or overnight stay from home for one or more nights.
Disclaimer: This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.
About Southern Company Gas
Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America’s premier energy company. Southern Company Gas serves approximately 4.2 million natural gas utility customers through its regulated distribution companies in four states and approximately 600,000 retail customers through its companies that market natural gas. Other nonutility businesses include investments in interstate pipelines and ownership and operation of natural gas storage facilities. For more information, visit southerncompanygas.com .
Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .
Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 12782
Job Category: Customer Service
Job Schedule: Full time
Company: AGL Services Company
