Do you love collecting and analyzing data to improve business performance? Are you curious about how to measure and describe human experiences using survey and behavioral data? Come join the Customer & Field Insights team, where your work will have direct impact on helping AWS Sales to deliver a world-class customer and employee experience!
Key job responsibilities
As a Sales Research Analyst in Customer & Field Insights, you will work on global research projects that shed light on business problems:
You will collect and analyze data to derive insights for sales leaders to help Sales teams to improve the customer experience. You will organize, integrate, and analyze data from different sources (e.g., surveys, telemetry, financials, behavioral, interviews) to identify patterns and derive insights. Research findings will be delivered the form of data tables, dashboards, insights summaries, and research papers.
This position is perfect for someone with quantitative strength and an expert ability to use data to guide strategic decisions. You support your ideas and findings clearly with data, logic, and organization. You are skilled at using data to guide decisions and tell a compelling story that resonates with executive audiences.
A day in the life
Support existing and new research programs, primarily during the data analysis and production stages.
Review new data, conduct statistical analysis, aggregate multiple data sources, and identify patterns
Provide the sales organization with high quality data tables and dashboards
Turn data into actionable insights about customer experience and employee sentiment that can be shared across a broad set of stakeholders
Innovate on novel research techniques using AWS solutions
Ensure the application of best practices in survey design and statistical analysis by influencing research efforts across AWS Sales
About the team
Customer & Field Insights delivers actionable insights about what AWS customers and employees need. We achieve this by executing research to inform the go-to-market strategy for AWS, deepen our understanding of the customer experience and the field experience, and deliver insights to the AWS teams that can act on this data.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
