JOB SUMMARY: The Manager will identify, analyze, evaluate, and champion new analytical strategies and initiatives that will deliver significant improvements to Operations and foster a customer-centric culture at Southern Company Gas. The Manager will partner with leadership in all functional areas to develop actionable plans and structures required to ensure that a sustainable culture of innovation related to data and analytics exists within the Company. This includes the development, maintenance, and reporting on an enterprise level related to current and emerging practices and technology related to data analytics. The Manager will also provide thought leadership and structure for ambiguous business problems and apply fact-based, leading-edge thinking, frameworks, best practices, and business tools in developing solutions that will enhance the experience for our customers and improve satisfaction. This is a shared service role that will work closely with Customer Operations, Corporate Safety, Technical Training, Field Operations, Technology Organization, Compliance and Technical Services, and EDGE to translate strategies into specific, results-driving initiatives and tactical plans.
MAJOR JOB RESPONSIBILITIES: Specify major duties performed by the job and % of time spent on duties.
Functional Expertise
- Collaborates with leaders and peers in the development of organizational vision, strategies, plans, and objectives.
- Directs business technology initiatives in a manner that meets business operating requirements with a strong focus on processes, service delivery and customer satisfaction.
- Provide leadership on business system programs and projects to ensure alignment with organizational initiatives and that relevant business considerations are made during project implementation.
- Manage multiple teams that are important to the development of new intellectual property.
- Act as consultant to business leaders to ensure operational architecture, approach, specifications, implementation, and service delivery adhere to strategic direction while meeting the requirements set forth by the business.
- Accountable for effective performance management and career development for organization.
Business Acumen
- Build strong relationships with industry experts and both new and existing customers to ensure a broad knowledge of utility industry technology, practices, trends, and innovation by exploring peer groups, vendors, products, processes, and opportunities that align with the corporate vision and strategy.
- Identify and develop new data and analytic strategies, business opportunities, and operational technologies that can lead to innovation and operational improvements, and consequently growth within the company.
- Provide support to business partners by providing leadership to drive organizational improvements and efficiency.
- Direct efforts to ensure critical business data is accessible in a manner that is user friendly and accessible.
- Provide technical knowledge and business experience to solve business challenges, obstacles or issues, and ensures solutions to mitigate the risks.
Engagement
- Accountable for enhancing customer satisfaction and organizational productivity through effective leadership by appropriate delegation, proper engagement, reward and recognition, and effectual communication.
- Evaluate current business processes and recommend process improvement and/or opportunities to drive further harmonization across organization.
- Foster effective relations with stakeholders, including senior-level executives, to form successful partnerships across the enterprise. Cultivate relationships and develop frameworks that enable the effective sharing of best practices across all regions.
- Ensure alignment of business needs with available technology and identifies when it is necessary to modify either while placing an emphasis on best practices and controls.
- Partner with GAS Customer Satisfaction Council and Southern Company Innovation Center to understand opportunities and apply established solutions.
Driving Results
- Independently lead cross-functional teams of leaders to address and resolve key strategic challenges without direct reporting line for successful design and implementation of analysis that provides value.
- Hold self and organization accountable for meeting or exceeding metrics, goals, and deliverables.
- Identify and direct organizational and business improvement initiatives.
- Accountable for performing to budget, instilling corporate fiscal awareness and responsibility throughout the organization.
- Partner with analytics teams to design compelling analyses and build business cases to inform strategic tradeoffs and decisions.
JOB REQUIREMENTS: (Education, Experience, Knowledge, Skills )
Education and Experience:
Required:
- BA/BS business related degree
- 5-7 years natural gas field operations and/or Resource Management experience
- 5-7 years working in a process environment
- 2-3 years project management experience
Preferred:
- MBA
- PMP certification or Agile/Scrum master
Or
Equivalent academic education and experience
Knowledge:
Required:
- Knowledge and experience with policies, procedures, codes (both local and state) and standards required within Southern Company Gas service areas
- Intermediate proficiency to gas customer and field operations
- Reporting systems (e.g., Reviewer / PowerBI / MSRS / Oracle) and database management (e.g., FBI, CC&B)
Preferred:
- Strong technical knowledge to customer and field operations databases and processes
Skills:
Required:
- Excellent verbal, written and facilitation skills
- Analytical Skills
- Microsoft Office Suite
Preferred:
- Proven leadership and supervisory experience
- Project management skills
- Process redesign
- Technology implementation
Disclaimer:
This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.
About Southern Company Gas
Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America’s premier energy company. Southern Company Gas serves approximately 4.2 million natural gas utility customers through its regulated distribution companies in four states and approximately 600,000 retail customers through its companies that market natural gas. Other nonutility businesses include investments in interstate pipelines and ownership and operation of natural gas storage facilities. For more information, visit southerncompanygas.com .
Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .
Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 12932
Job Category: Customer Service
Job Schedule: Full time
Company: AGL Services Company
Pay Range: $99,663.00 - $156,612.50 USD Annually: Base salary varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, and at the time of this posting, this is the reasonable salary range for this role.
