Amazon opened its virtual doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online. Amazon Pickup and Returns continues this core customer-centric value by providing pickup solutions for customers that fit their lifestyle. If you are passionate about operations and look around corners for ways to serve customers, we want your help.
We are looking for a Manager, Account Management to join the Pickup and Returns team. This role holder will lead a team of Account managers and will focus on improving partner experience for our Lockers and Counter program in US, CA and MX. The role holder will be responsible for relationship building across enterprise and SMB partners to improve customer experience and offer them a safe and convenient location to collect or return their packages. At Amazon Pickup and Returns we are transforming how quickly and conveniently Amazon delivers to its customers. Our partners want to work with us to host lockers so they can offer the latest convenience for their customers. In this role, you'll have the opportunity to work with a wide variety of partners that include national and franchisee locations.
Key job responsibilities
Lead, coach and inspire a team of Account Managers across multiple regions
Own the overall partner experience offering including onboarding, payments and post install support
Build and cultivate strong relationships with partners in your business vertical; be a trusted advisor and a business advocate while monitoring Partner satisfaction
Relay partner needs and customer feedback to internal Amazon teams including Product Management and Operations
Define key success metrics, goals, track progress and manage through obstacles to achieve your objectives
Lead cross-functional projects across the team and broader organization that help drive process improvements, increased efficiency, and/or unlock network growth
Manage recruiting and hiring efforts across direct team and broader organization
Providing thought leadership around planning, roadmaps and execution
About the team
Amazon PARP is a worldwide network of pickup and return locations. The program enables any business with a physical location to offer secure package pickup and returns to Amazon customers, and in-turn reap benefits from the potential increase in foot traffic and sales at their location. Our Hub partners can select from various product solutions, including Lockers, Counters and Apartment Lockers, to serve customers in their neighborhood.
