Why work with us?
The North American branch of Generali Global Assistance offers a diverse and inclusive work environment while employees work towards making real difference in the lives of our clients. As an Organization, we pride ourselves with offering white glove service while being mindful of corporate responsibility and our environmental footprint.
Employees enjoy a plethora of benefits to include:
- A diverse, inclusive, professional work environment
- Flexible work schedules
- Company match on 401(k)
- Competitive Paid Time Off policy
- Generous Employer contribution for health, dental and vision insurance
- Company paid short term and long term disability insurance
- Paid Maternity and Paternity Leave
- Tuition reimbursement
- Company paid life insurance
- Employee Assistance program
- Wellness programs
- Fun employee and company events
- Discounts on travel insurance
Who are we?
Generali Global Assistance is proudly part of the Europ Assistance Group brand and our products utilize a number of corporate and product brands. The brands for our North American team include the following:
- CSA: US travel insurance brand for retail and lodging partners. Learn more here.
- Generali Global Assistance (GGA): The primary Corporate brand in the United States for our travel insurance, travel assistance, identity and cyber protection, and beneficiary companion products. Learn more here.
- GMMI: the industry standard for global medical cost containment and medical risk management solutions. Learn more here.
- Iris, Powered by Generali: identity and digital protection solution. Learn more here.
- Trip Mate: US travel insurance brand for tour operator, cruise and airline partners. Learn more here.
What you’ll be doing.
Job Summary:
The IT Support Engineer position provides Generali Global Assistance North America employees local IT tier 2 support for all computers, tablets and mobile devices (end user computing), and provides support for the local area network to troubleshoot local end point connectivity issues. The IT Support Engineer provides timely and courteous user support for technical issues relating to the use and operation of GGA hardware and software, while coordinating and providing support for remote employees and new hires. The IT Support Engineer works closely with other members of the IT Department internally and third-Party Vendors externally to provide excellent customer service to GGA employees. This position reports directly to the IT Infrastructure Manager.
Principal Duties and Responsibilities:
- Troubleshoots and resolves computer workstation issues, both software and hardware related, including but not limited to: desk-side support, mobile devices, desktop/laptop hardware; technology refresh, stock storage management, end user advice and software break/fix*
- Ensures all incidents/requests are met within the agreed service targets
- Proactively monitors pending tickets
- Provides face to face end user support and troubleshoot issues for IT products and services
- Accurately tests, identifies, repairs, resolves, and documents end user technical issues regarding desktop support and mobile devices
- Performs asset inventory/stock related activities as needed
- Takes ownership of issues through resolution on all appropriate requests
- Provides on-site coverage as part of a shift arrangement, including all areas of support
- Enacts manufacturers warranties for equipment repair
- Helps local office manager prepare and coordinate project plans for installation of technology equipment in new workspaces
- Resolves printer and copier issues across the local office
- Arranges and coordinates technical support for meetings and events, including video conferencing
- Maintains, upgrades, installs, and replaces hardware and software as required
- Troubleshoots issues related to VDI environment (Vmware Horizon) and O365
- Performs basic troubleshooting on LAN/WAN connectivity under the direction and guidance of IT manager
- Monitors and assists with coordinating the activities of third-party support
- Participates in 24/7 support and on-call rotation
- Cross trains for position(s) within the corporate organizational structure as required by the IT Manager
Required / Desired Knowledge, Experiences and Skills:
Requirements:
- Expert knowledge of Windows Desktop Operating Systems (Windows 10)
- Experience supporting Apple computers in a Windows Active Directory environment
- Functional knowledge of Active Directory and related services
- Experience supporting Office 365 accounts
- Experience supporting MS Office Suite (Word, Excel, PowerPoint, Outlook)
- Knowledge of configuring/administering VMWare Horizon
Education/Certifications:
Requirements:
- High School Diploma or Equivalent (GED) required
Preferred:
- CompTia A+ or CompTia Network + desired
- Apple ACMT or ACSP Certification
- MS certifications such as MCSE, MCSA, and MCITP
- Certification in ITIL
Where you’ll be doing it.
This role is based out of our Pembroke Pines, FL office. In-office 100%
Apply today to begin your next chapter.
Don’t meet every single requirement? At Generali Global Assistance, we are dedicated to building a diverse, inclusive and enriching workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
California Residents - Privacy Notice for California Residents Seeking Employment with Generali Global Assistance is available here: https://us.generaliglobalassistance.com/privacy-notice-for-california-residents-seeking-employment/
The Company is committed to providing equal employment opportunity in all our employment programs and decisions. Discrimination in employment on the basis of any classification protected under federal, state, or local law is a violation of our policy. Equal employment opportunity is provided to all employees and applicants for employment without regard age, race, color, religion, creed, sex, gender identity, gender expression, transgender status, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, sexual orientation, national origin, ancestry, ethnicity, citizenship, genetic information, marital status, military status, HIV/AIDS status, mental or physical disability, use of a guide or support animal because of blindness, deafness, or physical handicap, or any other legally protected basis under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, classification, placement, promotion, termination, reductions in force, recall, transfer, leaves of absences, compensation, and training. Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of Human Resources. The Company will not allow any form of retaliation against individuals who raise issues of equal employment opportunity. All Company employees are responsible for complying with the Company’s Equal Opportunity Policy. Every employee is to treat all other employees equally and fairly. Violations of this policy may subject an employee to disciplinary action, up to and including termination of employment.
