As a Support Engineer in our fast-growing and innovative team, you will help maintain and support large-scale systems that power dynamic ad insertion (DAI) for live sports and live events. Your work will directly impact millions of viewers worldwide, ensuring seamless ad delivery with high performance and low latency. This is a unique opportunity to work on complex problems in the high-throughput, real-time streaming domain, bringing customers an exceptional viewing experience.
Key Job Responsibilities: We are currently looking for a Support Engineer to help us optimize and grow our infrastructure. Our services operate at scale and support Live events Dynamic ad insertion, so a passion and discipline around operational excellence is key. In this role you will have the opportunity to:
Drive continual improvement in systems operations through tool building and automation
Drive root cause analyses
Scale our services: Lead the planning, forecasting, and technical approaches to operating at peak scale
Monitor and report on the health of our services at an executive level
Collaborate with and learn from world-class leaders to meet world-class challenges, every day
Work in an environment where operational excellence is truly the first priority, and where the degree of automation is above par
Requirements:
Bachelor of Science in Computer Science, Engineering, Applied Sciences, or equivalent work experience
Knowledge and high proficiency in AWS services
Experience supporting Live events and streaming services (monitoring, troubleshooting, scaling)
Preferred Qualifications:
2+ years of relevant hands-on systems engineering and administrative experience in cloud-based administration
Familiarity with object-oriented design and coding skills
Ability to effectively articulate technical challenges and solutions
Adept at handling ambiguous or undefined challenges through strong problem-solving abilities
