Operations Officer
Location: Fairfax, CA
Job Type: Full-Time | Exempt | In Office
Salary Range: $75,000 – $95,000 per year
About Commercial Bank of California
Commercial Bank of California (CBC) is the largest Latino-owned bank in California and a certified Minority Depository Institution (MDI). Headquartered in Irvine and founded in 2003, CBC is one of the largest privately held banks in the state, with over $3.5 billion in assets as of December 2024.
We are a purpose-driven financial institution committed to building long-term relationships and delivering innovative, personalized banking solutions. Our leadership reflects the diverse communities we serve, and our mission is rooted in empowering entrepreneurs, business owners, and community leaders to thrive.
As a certified MDI, CBC is proud to play a vital role in advancing financial inclusion and economic opportunity. We believe in a higher vision for banking—one that prioritizes trust, collaboration, and community impact. Join us and be part of a team that’s redefining what it means to be a community-focused, relationship-driven bank that puts people over profits.
Job Summary
The Operations Officer is responsible for overseeing daily branch operations, ensuring security, procedural compliance, and the consistent execution of centralized services. This role manages the branch operations department and plays a key part in delivering exceptional customer service while maintaining operational efficiency. The Operations Officer interacts regularly with customers, loan officers, and internal staff to support daily activities and resolve issues related to operations, new accounts, and account servicing. Responsibilities also include supervising staff, coordinating teller and functional area activities, planning work schedules, evaluating staffing needs, and providing training to ensure a high-performing team.
Essential Duties and Responsibilities
- Manage and provide day-to-day coordination for the bank’s operations area, supervising and evaluating workflow to ensure a high level of service, accuracy, and timely completion of tasks.
- Provide a wide range of operational services including escheatment, non-post items, outgoing wires, ACH support, transit adjustments, research, branch settlement, correspondent bank reconcilement, signature card maintenance, collections, attachments, levies, subpoenas, and certifications.
- Handle exception item processing, branch certifications, and dormant/inactive account processing.
- Control vault cash and maintain reserve levels within prescribed bank limits.
- Oversee and review the opening of new accounts to ensure accuracy and compliance.
- Stay informed on industry developments and innovations that impact operations, while setting goals and objectives for the department.
- Guide the formulation, implementation, and coordination of operational policies, procedures, and activities across the bank.
- Maintain high operational standards to minimize risk and exposure.
- Communicate bank policies, procedures, and regulations to staff, ensuring compliance and addressing any deviations.
- Perform various operational functions in support of the department’s daily needs.
- Reconcile accounts, clear outstanding balances, respond to inquiries, and process reports within established guidelines.
- Assist customers with complex account-related issues including bookkeeping discrepancies, monthly statements, check holds, returned items, overdrafts, service charges, stop payments, safe deposit access, and collections or exchanges.
- Maintain accurate records of all monetary transactions.
- Conduct and review operations certifications to ensure accuracy and proper documentation.
- Establish and manage departmental priorities to achieve individual and team objectives efficiently.
- Ensure audit reviews meet or exceed expectations, and take corrective action when necessary to maintain compliance and performance standards.
Minimum Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
- Bachelor’s degree in Business Administration, Finance, or related field
- 5–7+ years of progressive experience in bank operations, with demonstrated leadership responsibilities. (Community banking environment preferred.)
- In-depth knowledge of banking regulations, operational procedures, and risk management practices.
- Proven ability to lead teams and manage complex operational environments.
- Proficiency in core banking systems and Microsoft Office Suite.
ABILITIES
- Commitment to delivering exceptional service and resolving operational issues with professionalism and empathy.
- Experience in guiding teams, fostering collaboration, and promoting a culture of accountability and continuous improvement.
- Strong analytical mindset with the ability to identify inefficiencies, assess risk, and implement effective solutions.
- Proven ability to manage core banking operations, including transaction processing, reconciliations, and regulatory compliance.
Benefits & Perks
- Competitive employer contribution to medical, dental and vision coverage
- 401k plan with employer match
- Flexible Spending Accounts (FSA) and Dependent Care Accounts
- Employee Assistance Program (EAP)
- Employer provided Calm subscription
- Employer provided mental health benefits through Teladoc
- Life, AD&D and disability insurance
- Minimum 15 Days of Vacation, 11 Paid Federal Holidays, Paid Time off to Volunteer
- Online discount program
- Tuition Reimbursement Program
Equal Employment Opportunity & Accommodations
Commercial Bank of California is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or any other legally protected characteristic.
We evaluate applicants fairly and equitably, including those with criminal histories, in accordance with applicable federal, state, and local laws.
Commercial Bank of California is also committed to providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation during the application or interview process, please contact us at hr@cbcal.com with the nature of your request and your contact information.
Recruitment Policy
Commercial Bank of California does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to CBC, either directly or indirectly, will be considered the property of Commercial Bank of California.
We will not pay a fee for any placement resulting from the receipt of an unsolicited resume. To submit candidates for consideration, recruiting agencies must have a valid, written, and fully executed agreement with Commercial Bank of California. Without such an agreement in place, no agency submissions will be accepted or compensated.
