We’re seeking an Associate Creative Director, Innovation Lead to transform how customers experience and interact with our products across all touchpoints. This role sits at the intersection of user experience design, creative direction, and emerging technology, architecting intuitive experiences through UX principles that drive engagement, retention, and lasting customer trust. This lead position bridges strategic thinking with tangible solutions, creating seamless user journeys that put our customers first.
You’ll develop end-to-end user experiences while pioneering innovative approaches to customer interaction through AI and emerging technologies. You’ll collaborate cross-functionally to elevate the customer journey, blending human-centered design principles with technological innovation.
Key job responsibilities
- Lead critical AI initiatives and emerging technology integration, balancing human-centered design with automation to drive innovation and efficiency
- Develop end-to-end user experiences and content strategies that connect brand narratives throughout the customer journey
- Create AI-enhanced testing frameworks that automate iteration cycles while seamlessly integrating across platforms
- Drive cross-functional alignment to transform early-stage ideas into impactful solutions that balance user needs with business goals
- Design and implement scalable UX solutions that transform team workflows and creative processes
- Craft high-stakes executive communications during pivotal moments, maintaining customer trust and brand integrity
- Partner with designers, developers, and product teams to define early customer and feature experiences
- Lead B2C and B2B initiatives with consistent messaging while adapting to emerging audiences and cultural contexts
- Shape fundamental process changes and influence product roadmaps through data-driven insights and user research
- Champion Ring's brand evolution through adaptive yet authentic experiences, ensuring resonance with emerging audiences while preserving the trusted core brand essence our neighbors rely on
