Are you passionate about building relationships and ensuring customer success?
Are you a fast learner who is fascinated by cloud technologies?
Join our prestigious team!
Our customer-centric team builds innovative and tailored solutions for our customers to help them achieve their vision. We collaborate to understand our customer needs and deliver results and possibilities for their growth and success. We build trusted relationships through clear communication, honesty and listening to our customers.
Shape value for our customers
You will be responsible for maximizing value, retention and growth throughout the customer lifecycle. You will help build and develop customers' cloud strategies. Becoming an industry expert, delivering innovative outcomes for customers through relationships, business acumen, and operational focus.
As an Engagement Manager II, you will be responsible for:
- Working independently as a trusted advisor for customer stakeholders to support their long-term strategy and visions
- Owning the technical program management while maximizing Akamai's platform value for the customer
- Being the central point of contact for customers and leading the integrated account team delivering customer success
- Educating customers on and empowering their adoption of Akamai's products and services to support account growth
- Responding to escalations when various program management issues arise and leading operational improvements to mitigate future risks
Do what you love
To be successful in this role you will:
- Have 8 years of relevant experience and a Bachelor's Degree in Computer Science or its equivalent
- Have relevant experience in customer-facing technical roles within public cloud or cloud software companies
- Demonstrate proven ability to manage and deliver large-scale cloud projects for enterprise customers.
- Have solid consulting, relationship-building, and communication skills with stakeholders at all organizational levels
- Possess hands-on expertise in IaaS, Kubernetes, containers, CI/CD pipelines, or other modern cloud technologies
- Have program or project management experience across cross-functional technical teams, with cloud architect certifications
- Be proficient in English and Mandarin (written and spoken), with solid presentation skills to explain complex technical concepts clearly
- Be willing to travel 2535% to customer offices, and cover the West Coast area (California and Seattle)
Work in a way that works for you
FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.
We power and protect life online, by solving the toughest challenges, together.
At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.
About us
Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.
