Amazon Web Services (AWS) is seeking a customer engagement manager to join the North American commercial sales team. As a customer engagement manager, you will play a central role in developing, planning, and driving execution of executive engagements with the North American customer base.
A successful candidate will have experience in executive communication, customer engagements, building and managing data systems to give insight into the program, developing success metrics, and tracking progress towards them.
In this role, you will be responsible for building the process in which we engage our executives to meet with our customers. This role requires exceptional verbal and written communication skills, strong attention to detail and the ability to work backwards from ambiguous requirements to generate clear, concise communications that will be shared with our most senior executives. The right candidate is extremely data-driven, thrives in
a fast- paced, high-pressure entrepreneurial environment, and has proven experience
managing priorities and working effectively across a number of internal stakeholders.
This role involves frequent engagement with AWS leadership and requires a candidate with executive presence, excellent interpersonal skills, and a proven ability to influence others. This is a hands-on-position, to be successful you must be willing to “roll up your sleeves” to drive the desired results.
Key job responsibilities
• Work with field sales teams to create meaningful executive interactions with customers.
• Prepare executives for customer meetings and events.
• Build metrics, dashboards, and reporting mechanisms using Salesforce, Tableau, or other platforms to track activity and tie to outcomes.
• Create closed loop tracking to confirm follow-up and follow- through on customer engagements.
• Prepare enablement material for field sales team on best practices.
• Operate autonomously; drive end to end management of business goals.
• Shepherd special projects and initiatives from ideation, documentation to deployment.
