Supervisor, Telecom (Fiber)
Must reside in Georgia (or be willing to relocate).
Job Summary
The Supervisor, Telecom (Fiber) position in the Fiber Operations group (Fiber-to-Distribution, Long-Haul Fiber, Legacy Fiber) will have overall responsibility for a team of approximately 8 Fiber Technicians and 2 Fiber Telecom Analysts. The Supervisor provides leadership and influence through active participation in Field and Fiber Operations (FO) activities and leverages business, technical, and consulting resources from across the organization (strategy, engineering, operations) to ensure the timely delivery of effective business solutions.
The Field Operations department provides "hands-on" Technology Organization (TO) field support to a diverse customer base across Southern Company business units. FO's top support priorities include TO infrastructure installation, configuration, troubleshooting, break/fix repair, performance optimization, and documentation activities to ensure 24x7x365 infrastructure reliability in support of key customer groups across critical core business operational functions.
Job Requirements:
- Working knowledge of Southern Company business functions and TO value.
- Ability to understand technology issues, budgeting, and financial statement data needed to make sound business recommendations.
- Proven leadership and teamwork demonstrated by a successful track record of accomplishing meaningful business results while working with and through others.
- Proven analytical and problem-solving skills with the ability to identify and categorize key business requirements.
- Demonstrated people skills that result in successful working relationships with internal and external customers, peers, and business partners.
- Some travel is required.
Education Requirements:
- Two-year degree in a technology-related field or equivalent military/work experience required.
- A four-year degree is not required, but preference will be given to candidates with a four-year bachelor's degree or nearing completion in a four-year degree program in Business Administration, Computer Science, Engineering, or related fields.
Experience Requirements:
- Minimum of five years of experience in a TO-related field.
- Working knowledge of TO-related disciplines, including Telecommunications Transport, Data, and Voice networks.
- Working knowledge of internal business partner operations, including Distribution, Generation, Network Underground, Southern Linc, Southern Telecom, Substations, and Transmission.
- Working knowledge of external business operations and joint venture partnerships, including AT&T, C-Spire, ComTran, Lumen, Point Broadband, TVA, Uniti, Verizon, Windstream, Zayo, etc.
Knowledge, Skills, & Abilities
- Strong customer service, teamwork, communication, and presentation skills.
- Ability to effectively communicate with all customers and TO management levels.
- Proven team leadership and project management with oversight/mentoring.
- Extensive technical knowledge and experience in developing, implementing, and managing Southern Company’s installation and maintenance standards.
Behavioral Attributes:
- Safety Oriented, Customer Focused, Team Player
- Exemplifies Southern Company Values
- Strong Initiative, Works Well Under Minimal Supervision
Additional Responsibilities:
- Establishes and maintains excellent working relationships with TO, customers, partners, suppliers, and vendors.
- Develops and manages budgets, including monthly variance and projection reviews.
- Assigns schedules, ensures team commitments, and balances workloads.
- Performance management and review processes for direct reports.
- Ensures resource availability and billing compliance.
- Collaborates with TO groups to meet business strategies.
- May require work outside of typical working hours (nights, weekends, holidays).
Additional Considerations :
- Relocation assistance is available.
- Must reside in Georgia (or be willing to relocate).
This position has been identified as a role that will require the use of a Georgia Power fleet vehicle. The following will be required if you are selected for this position:
Must have at least one year of verifiable driving experience as a licensed driver (Must hold a valid driver’s license for the class vehicle to be operated. Driving permits are not typically considered a valid driver’s license.)
Must have no revocation of driving privileges within the 36 months prior to application, no convictions of major traffic violations (DUI, hit and run, reckless driving, etc.) within the 12 months prior to application, or any pending charges for a major traffic violation at the time of application.
Must consent to a continuous monitoring of your Motor Vehicle Record
About Southern Company
Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .
Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 15478
Job Category: Information Technology
Job Schedule: Full time
Company: Southern Company Services
