BUSINESS ANALYST
BASIC RESPONSIBILITIES:
The Business Analyst position lies within the AGL Services Company supporting the FP&A & Regulatory department exclusively supporting the retail natural gas business (“SouthStar”). This full-time position is accountable for managing the end-to-end reporting and advanced analytics for SouthStar Retail across all markets. The position requires integrating and harmonizing large, complex datasets from multiple sources into structured, actionable intelligence that drives strategic decision-making. Responsibilities include designing and maintaining data models, performing quantitative analysis, and generating insights that inform business recommendations and operational improvements.
The role involves cross-functional collaboration with internal departments and external business partners to ensure data accuracy, consistency, and alignment with organizational objectives. Strong technical proficiency in SQL for data extraction and transformation, Power BI for interactive dashboards and visualization, and experience with relational database technologies is essential. Familiarity with ETL processes, data warehousing concepts, and advanced analytics tools (e.g., Python, R) is highly desirable. A deep understanding of the company’s revenue streams, cost drivers, and financial architecture, combined with comprehensive knowledge of all functional domains, is critical for success in this position.
This position follows a hybrid work schedule. Employees are required to be in the office four (4) days per week – Monday through Thursday.
This position may be filled as Business Analyst I, Senior, or Staff. Individuals who demonstrate advanced skills in terms of work experience, education, and certifications may be eligible for the more advanced position.
ESSENTIAL JOB FUNCTIONS:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill(s), and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.
Job Responsibilities and Analysis
- Responsible for preparation of all SouthStar Retail reporting, including, but not limited to: Customer operations, Call Center data analysis, customer counts, revenue, cost of goods, gains & losses; credit and collections etc.
- Maintaining and management of pricing structures and rate codes for all products across the company’s expanded markets, ensuring accuracy for specific date ranges and alignment with business objectives.
- Communicating and collaboration of all pricing and rate code changes with local distribution companies (LDCs) and ensuring timely posting and compliance with regulatory and market requirements.
- Updating and validation of pricing and rate code information in to internal systems, guaranteeing data integrity and availability for operational, reporting, and customer-facing processes.
- Performs analysis and reporting associated with the business unit metrics, such as revenue, cost of goods and gross margins. Analysis is composed generally of multiple parts of information.
- Take lead role in defining data standards and processes across all markets.
- Develop business modeling and ad-hoc analysis as needed to support business objectives.
- Business Intelligence reporting using tools such as: Power BI, etc.
- Makes design modifications and enhancements to the Company’s revenue/cost models.
- Manages the receipt of customer data from the company’s multiple data sources.
- Analyzes data, creates summary reporting and performs sensitivity analysis to support the decision making of senior management and other departments in the company.
- Creates and implements visual and computer-based analyses for the business to self-service data and information.
- Provides subject matter expertise-level development & support in Power BI analysis.
- Leverages data warehouses, transact systems to assist the business in understanding its data and how to best utilize data from various systems.
DESIRED QUALITIES & SKILLS:
An Analyst is expected to work independently and collaboratively, handle complex datasets, provide insights that influence strategic decisions and demonstrate adaptability across functional areas. The Staff Analyst possesses a blend of analytical and critical thinking skills, technical know-how, exceptional communication skills, predictive analytics, data visualization, and understanding of the business’ objectives. More specific attributes include:
Analytical & Problem-Solving Skills:
- Critical thinking: Ability to analyze situations, evaluate evidence, and synthesize information to arrive at logical conclusions.
- Problem-solving: Breaking down complex challenges and finding effective solutions.
- Business process modeling: Understanding and improving workflows and processes.
- Data visualization: Ability to create charts, graphs, and infographics.
Technical Skills:
- Microsoft Office skills using Excel, Word, Teams, SharePoint, PowerPoint, Power-BI.
- Data analysis tool experience with, for example, SQL, Python, and Tableau.
- Technical proficiency: Familiarity with databases, systems analysis, and business intelligence tools.
- Requirements gathering and documentation: Translating business needs into clear, actionable requirements.
Communication & Interpersonal Skills:
- Exhibit high level of personal responsibility and can independently set priorities of tasks amongst multiple assignments.
- Ability to multitask and prioritize assignments along with excellent organization and time management skills.
- Can clearly convey findings, requirements, and recommendations to stakeholders and the ability to translate complex technical concepts for non-technical stakeholders.
- Ability to build and maintain strong relationships and ensure alignment with organizational goals.
- Ability to create reports, dashboards, and presentations to communicate ideas and insights.
Business Acumen & Industry Knowledge:
- Experience and understanding of risk management, internal controls, and governance.
- Experience in forecasting, financial planning and analysis.
- Compliance and regulatory understanding.
- Experience with business operations, market trends, and strategic objectives.
- Ability to evaluate the financial viability of proposed ideas and solutions and draw conclusions.
Project & Change Management:
- Effective project management skills, including time management and work plan development.
- Ability to adapt as conditions warrant.
- Ability to move issues forward to resolution.
Other Attributes:
- Shall demonstrate behaviors consistent with Southern Company core values:
+ Safety First
+ Intentional Inclusion
+ Act with Integrity
+ Superior Performance
- Comfortable working in a team environment.
- Possess good interpersonal skills that include a positive attitude and respect for others.
- Exhibit initiative and take personal responsibility for assignments.
- Flexible and comfortable with frequent change.
- Customer service orientation.
FORMAL EDUCATION AND EXPERIENCE REQUIREMENTS & PREFERENCES:
- Bachelor’s degree in business, finance, economics, statistics, engineering, computer science, information systems or related fields.
- Advanced degree is a plus
- 7+ years’ data analysis experience
- Demonstrated research, data mining, and analytics experience
- Proficiency with SQL, Python, AI, GenAI, Alteryx, Azure, Data Bricks, RPA tools.
- Advanced proficiency with analytics software and technical tools (Excel, PowerPoint, Power-BI)
- Statistical and forecasting experience utilizing statistical software
- Advanced presentation skills
- Demonstrated track record of business model creation and management
- Leadership acumen and experience
- Preferred: Utility, natural gas or other energy industry experience
SUCCESS FACTORS:
- Drive value and contribute to overall business success
- Execute assignments on time and achieve positive results
- Build and maintain effective relationships with colleagues, stakeholders and external parties
- Apply creative thinking towards the development of effective solutions
- Continuously grow, learn and develop new skills
- Honor corporate values and standards
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
- While performing the duties of this job, the employee is frequently required to sit; use hands; and talk or hear. The employee is occasionally required to stand, walk and reach with their arms. The employee must occasionally lift and /or move up to 10 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Infrequent travel required (0-5%)
About Southern Company Gas
Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America’s premier energy company. Southern Company Gas serves approximately 4.2 million natural gas utility customers through its regulated distribution companies in four states and approximately 600,000 retail customers through its companies that market natural gas. Other nonutility businesses include investments in interstate pipelines and ownership and operation of natural gas storage facilities. For more information, visit southerncompanygas.com .
Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .
Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 16661
Job Category: Data Analytics
Job Schedule: Full time
Company: AGL Services Company
