Job Summary:
Sells, promotes, and markets natural gas services to prospective natural gas customers in order to maximize sales and revenue for Virginia Natural Gas.
Representative Duties and Responsibilities:
- Sells to prospective customers to promote the benefits of natural gas; promotes multiple burner tips.
- Facilitate new gas service to residential customers within Chesapeake, Norfolk and Suffolk locations or other locations within the VNG service territory as needed.
- Obtains customer requests for residential gas projects; gathers information necessary to start sales process for project (e.g., engineering scaled site plans, plat information, customer needs and/or requests); enters and maintains information into database (referred to as ARM database) ensures all information is collected and entered into the database for the next phase (Engineering or Construction Operations).
- Provides daily sales tracking sheet and monthly tracking reports to New Business Services management for compilation into a monthly departmental report.
- Attends sales meetings and participates in bi-weekly conference calls.
- Attends Trade Association and Home Builders Association meetings as needed; builds and maintains working relationships with builders and developers as needed.
- Meets or exceeds territory and/or customer goals.
- Ensure that compliance with all engineering principles, gas operating standards, local code, state and federal rules, regulations, mandates and statutes is maintained by preparing and/or revising designs as necessary for all gas facilities installed.
- Ensure excellent customer service and satisfaction by responding to customer needs, keeping customers informed and ensuring work is scheduled in an effective manner for the mutual benefit of customer and company.
- Promote the use of natural gas by communicating the benefits to the Company's existing and potential clients.
- Coordinate the many activities necessary to bring customers on line, including the frequently conflicting schedules of construction, operations, contractors and municipalities.
- Represent the Company at meetings by communicating Company policy, procedure and other information relative to the gas industry.
- Perform other reasonable essential functions as assigned.
- Perform ARM tasks: Plat redlines, gas load, rough proposal drawings, cost estimating, etc.
- Review and obtain contracts and customer contributions and notify internal contacts.
- Process gas-availability requests.
- Contact/meet with customer as necessary, including discussions regarding VNG’s process and timeframes.
Design & Mapping Responsibilities
- Using Mobile GIS and other applications, design and draw proposals, including cost estimating and routing to various VNG departments.
Construction Support Responsibilities
- Permitting, including field data gathering
- Customer interface
- Process construction requests for residential services
- Perform new business tasks: Plat pick-up, main measurements, record compilation (service card pulling, etc.)
- Assist in scheduling residential meter sets
- Coordinate construction with various VNG departments and external contractors
Education and Experience:
Required:
- BA/BS degree; in lieu of degree may substitute 3-5 years experience in the natural gas industry. Experiences should include customer service, understanding gas and construction operations, and rates and regulation.
Preferred:
- 2-3 years sales experience
Or
- Equivalent academic education and experience
Skills:
Required:
- Ability to effectively sell, listen, and communicate with customers
- Ability to provide benefits of natural gas appliances over competitive fuel appliances
- Ability to compare and contrast carbon footprint of buildings based upon energy used
- Ability to handle multiple tasks concurrently
- Ability to work with minimal supervision
- Organizational skills
- Negotiation skills
- Computer literacy - intermediate proficiency
- Proficient use of PC and multiple mainframe and software programs, including MS Office, Excel, Word, Access and PowerPoint
- Knowledge of city and state building and land regulations
- Extensive knowledge of natural gas distribution system facilities, including the OPM and Construction Manuals
- Excellent interpersonal communication skills
- Ability to read, interpret and apply engineering and architectural plans
Certifications/Licenses:
Required:
- Valid driver's license and access to reliable transportation
Working Conditions/Physical Requirements:
- Perform field work tasks year round
- Safety sensitive
- Travel/Driving to meet with customers (in-town)
- Frequently meet with contractors at construction sites with exposure to extreme temperatures, noise, atmospheric conditions such as dust, dampness, humidity
- Hybrid work environment, in the office/onsite 4 days per week with 1 day remote, but subject to change per business needs
Disclaimer : This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required of employees in the job. Reasonable accommodation may be made to qualified disabled individuals for performance of essential duties and responsibilities.
About Southern Company Gas
Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America’s premier energy company. Southern Company Gas serves approximately 4.2 million natural gas utility customers through its regulated distribution companies in four states and approximately 600,000 retail customers through its companies that market natural gas. Other nonutility businesses include investments in interstate pipelines and ownership and operation of natural gas storage facilities. For more information, visit southerncompanygas.com .
Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .
Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 17054
Job Category: Sales & Marketing
Job Schedule: Full time
Company: Virginia Natural Gas
