Business Specialist will be responsible for ensuring that our candidates and stakeholders experience the highest level of Customer Obsession. In this high-volume hiring space, you will support your Business Specialist/Business Manager for your Line of business with problem solving, daily assignments, and general task completion. In this multi-purpose role; you will execute optimization for your line of business. The Business Specialist will focus on supporting labor demand plans for multiple sites across the network. You will be an analytical thinker who can see around corners and demonstrate a passion for candidate experience and onboarding process improvements. You will work with a team of leaders who thrive in an innovative, fast-paced environment. We roll up our sleeves, work hard, have fun and make history!
Key job responsibilities
• Implements labor acquisition strategies inclusive of employee class recommendations, labor pool utilization, talent pool conversion and other channel resources across different Amazon businesses.
• Partners but not manage relationship with local Site Leadership teams to include, but not limited to, Operations, Finance, Human Resources, and associated workflow teams to optimize labor requirements.
• Audits risk report for LO accuracy and resolves defects same day.
• Executes all Day 1 Denial sims and maintains 0 backlog.
• Executes Red Level Changes (RLCs) with 0 defects.
• Executes weekly cadences to ensure LO locks and RLCs are processed within SLA and verified for accuracy
• First escalation point for Site and PPT leadership to solve problems for stakeholders.
• Follows documented escalation matrix through SME lanes.
• Educate internal and external stakeholders on WFS hiring procedures.
• Develops and maintains relationships with both internal and external stakeholders to build long term partnerships.
• Maintain awareness of market risk to fill and specific site labor order volumes.
• Manages the analyses of daily, weekly, and monthly reporting of Workforce Staffing performance via Key Performance Indicators for your line of business in easily digestible reports.
• Uses Labor planning metrics to proactively look around corners for site/market hiring risks.
• Provide feedback and insight to leaders regarding process changes or recommendations for improvement.
• Monitor candidate feedback to identify barriers and make real-time adjustments accordingly.
• Works in Conjunction with WFS SME team on relevant projects with documentation in Asana.
• Required to work a flexible schedule with Travel up to 10%
