JOB SUMMARY:
This role is responsible for driving the execution of AI-enabled use cases across the Customer Solutions organization at Southern Company. Acting as the bridge between operating company business stakeholders, data and technical teams. This position translates customer experience priorities into actionable requirements and ensures successful delivery of AI solutions that drive measurable customer and business outcomes. The AI Product Owner will own end-to-end execution of prioritized use cases—coordinating across business leaders, AI/analytics teams, engineering teams, technology teams and governance bodies to ensure solutions are delivered on time, aligned to standards, and producing value.
JOB REQUIREMENTS:
Domain Expertise
- Experience owning technical projects, products or platforms in enterprise environments.
- Understanding of AI and agentic AI capabilities, limitations, and delivery patterns.
- Familiarity with data, analytics, and AI governance models, particularly in regulated industries.
- Familiarity with customer experience, customer analytics or customer research domains
- Experience working in large, matrixed, or multi-business unit organizations
- Knowledge of utility operations, enterprise systems, or digital transformation initiatives is a strong plus.
Individual Skills
- Minimum of 5 years of experience owning leading technical products, platforms or large-scale initiatives
- Must have a minimum of 3 years experience in AI Product Manager or AI Project Manager required
- Bachelors Degree in Computer Science, Technology, Artificial Intelligence or related field required
- Strong judgment in prioritization, balancing value, risk, and technical complexity.
- Ability to align and synthesize diverse stakeholder inputs into a coherent product direction.
- Clear, structured communicator comfortable engaging senior leaders and translating between business and technical audiences.
- Outcome-oriented mindset with a focus on measurable business and operational impact.
Technical Skills
- Ability to engage in architectural and design discussions without being the primary implementer.
- Experience writing clear product requirements for AI-driven systems, including non-functional requirements (security, reliability, explainability).
- Preferred experience with Databricks, Azure, or any other cloud data platforms
- Familiarity with Agile and product management practices (roadmapping, backlog management, release planning).
- Comfort interpreting AI performance metrics, adoption signals, and operational dashboards.
MAJOR JOB RESPONSIBILITIES:
- Define product vision and roadmap. Shape and prioritize solution capabilities and agentic AI use cases based on enterprise value, feasibility, and risk.
- Lead execution of prioritized AI use cases across multiple teams and operating companies
- Translate outcomes into delivery-ready requirements. Convert business and operational needs into clear epics, user stories, and acceptance criteria aligned to AI platform standards.
- Balance innovation with governance. Ensure responsible AI, security, and regulatory considerations are embedded into product scope and delivery decisions.
- Own backlog and prioritization. Manage and continuously refine the product backlog, balancing near-term wins with foundational platform investments.
- Partner across delivery roles. Work closely with AI Architects, AI Engineers, and ML Ops Engineers to align scope, sequencing, and technical trade-offs.
- Drive adoption and value realization. Define success metrics, oversee pilots, and guide scaling of AI solutions across operating companies.
- Act as primary stakeholder interface. Serve as the point of accountability for executive sponsors, business owners, and governance forums.
About Southern Company
Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .
Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 19264
Job Category: Data Analytics
Job Schedule: Full time
Company: Southern Company Services
