Category/Area of Expertise: Human Resources
Job Requisition: 533443
Address: USA-NC-Salisbury-2110 Executive Drive
Store Code: ADUSA Distribution - HR (5171507)
ADUSA Distribution is the distribution company of Ahold Delhaize USA, providing distribution services to one of the largest grocery retail supply chains in the nation. ADUSA Distribution fosters a culture that inspires and empowers our associates to always deliver exceptional service and value. Our team is supporting the supply chain network evolution to an integrated self-distribution model of the future, serving leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. To learn more about our company and the other supply chain companies of Ahold Delhaize USA, visit www.adusasc.com.
Position Summary
The Specialist II Associate Relations & Policy Development is responsible for managing escalated field-based associate relations (AR) inquiries, overseeing the company's speak-up line, and supporting consistent application and interpretation of HR policies across ADUSA Distribution & Transportation. This role ensures that escalated AR issues are addressed promptly and effectively. The Specialist II also owns the maintenance, review, and continuous improvement of company policies, ensuring compliance, clarity, and alignment with organizational values and legal requirements.
This role serves as a resource for associates and leadership, promoting a safe, fair, and transparent workplace while supporting workforce stability and a positive associate experience.
Principle Duties and Responsibilities
Associate Relations Intake & Issue Management - Field and triage associate relations inquiries across distribution centers and transportation hubs.
- Manage the company speak-up line, ensuring timely and confidential response to associate concerns.
- Evaluate and resolve AR issues independently, following established policies and procedures.
- Escalate complex or high-risk matters to HR Business Partners, Labor Engagement leadership, or Legal as appropriate.
- Track and document all AR cases, outcomes, and follow-ups to ensure consistency and accountability.
Policy Management & Interpretation - Maintain and manage all company HR and operational policies relevant to associate conduct, compliance, and operations.
- Interpret and provide guidance to associates, supervisors, and leaders on policies and procedures.
- Ensure policies are consistently applied across sites and functions, reducing risk and supporting workforce stability.
- Coordinate regular review and updates of policies to maintain compliance with changing regulations, legal requirements, and organizational standards.
- Partner with HR, Legal, and Labor Engagement leadership to communicate policy changes and ensure organization-wide understanding.
Reporting & Documentation - Maintain accurate records of AR inquiries, resolutions, and escalations in HR systems.
- Generate reports and metrics on AR trends, common issues, policy inquiries, and resolution outcomes.
- Provide insights and recommendations to the team and senior leadership to improve associate experience and prevent recurring issues.
Associate & Leadership Support - Provide consultative guidance to site leadership and associates on associate relations topics and policy application.
- Reinforce the organization's culture of openness, trust, and compliance through day-to-day interactions.
- Assist in training leaders and supervisors on policy interpretation, AR best practices, and proactive conflict resolution.
Continuous Improvement & Compliance - Identify opportunities to enhance AR processes, intake procedures, and policy management practices.
- Participate in special projects or initiatives related to associate relations, labor engagement, or policy updates.
- Monitor compliance with federal, state, and local labor regulations, as well as company standards, and escalate risks as needed.
Qualifications Education: - Bachelor's degree in Human Resources, Business, or related field, or equivalent combination of education and experience.
Experience: - 3-5 years of experience in Employee/Associate Relations, HR Generalist, or HR policy management roles.
- Experience in multi-site or distribution/transportation operational environments preferred.
- Knowledge of labor laws, HR policies, and compliance requirements preferred.
Knowledge - Knowledge of associate relations principles, HR policies, and employment law basics.
- Understanding of distribution center or transportation operational environments.
- Familiarity with compliance requirements, escalation processes, and HR case management practices.
Skills & Abilities Skills: - Effective intake, assessment, and resolution of AR inquiries.
- Policy interpretation and application.
- Data tracking, reporting, and trend analysis.
- Strong organizational and time management skills.
- Clear written and verbal communication.
- Ability to handle sensitive information confidentially and professionally.
- Ability to provide guidance and coaching to leaders on policy and AR topics.
Abilities: - Ability to exercise sound judgment in evaluating AR cases and determining appropriate actions.
- Ability to apply policies consistently and interpret them in alignment with organizational values.
- Ability to manage multiple priorities and cases in a dynamic operational environment.
- Ability to escalate complex or high-risk issues appropriately.
- Ability to work collaboratively with leaders, associates, HR teams, and Legal partners.
- Ability to contribute to a positive associate experience and support organizational compliance and culture
Other Requirements - Travel required (approximately 20-30%) to distribution centers and transportation sites.
- Ability to work flexible hours to address urgent associate relations needs.
- Operates within established policies, labor engagement strategies, and professional standards, with defined escalation and reporting protocols.
Salary Range: - $75,000-105,000, depending on experience.
We are an organization that values diversity and encourages all qualified individuals to apply without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.
Our organization is committed to working with and providing reasonable accommodations to individuals with disabilities, including applicants. If you have a disability and require assistance in the application process, please email recruiting@adusasc.com
