Radial Solutions Inc., (RSi) is a Service-Disabled Veteran Owned Small Business (SDVOSB) located in Huntsville, AL. At RSi, we understand that people are the most important aspect of our business! As a service provider to the government, we aim to hire the right people for each role. We provide professional development opportunities to support continued professional growth. We strive to foster an inclusive, welcoming, and respectful environment for every team member.
RSi is looking to fill a Computer Systems Analyst I position to support our Army customer on the Ft. Moore Aviation and Maintenance Logistics contract for the Army Ranger School in Ft. Benning, GA. The Computer Systems Analyst I provides technical support to end-users, troubleshoots hardware and software issues, assists with the installation and maintenance of computer systems.
Summary of duties include but are not limited to:
- Provide technical support to end-users by phone, email, and in person
- Troubleshoot hardware and software issues, including those related to the ACN aircraft notebook software
- Assist with the installation and maintenance of computer systems, peripherals, and software
- Assist with network configuration and troubleshooting
- Document technical problems and solutions
- Update user manuals and knowledge bases
- Assist the Information Systems Security Officer (ISSO) with information security tasks, following established policies and procedures
- Core competencies include customer service, communication, computer skills, and technical skills
Required Minimum Education/Experience/Certifications:
- Associate degree in Computer Science, Information Technology, or a related field, or equivalent experience
- 1-2 years of experience in a technical support role
- IAT Level I Baseline Certification
Core Competencies:
- Customer Service
- Communication
- Computer Skills
- Technical Skills
Preferred Experience/Knowledge/Skills/Abilities/IT Skills/Certifications:
- Experience in a DoD IT environment
- Strong problem-solving and troubleshooting skills
- Excellent communication and customer service skills
- Proficient in the use of computers and common software applications
- Ability to work independently and as part of a team
- Meticulous attention to detail, as this position involves some information security responsibilities
- Working knowledge of US Army Aviation or DoD operations
Work Environment:
- Office area in an aircraft hangar
Physical Environment (outside, inside, heights, stairs etc.) /Requirements (lifting, heights, bending etc with or without a reasonable accommodation):
- Ability to lift up to 25 lbs
- Sit or stand for extended periods of time
Other: This position is subject to a pre-employment background check. This position is subject to pre-employment drug and alcohol testing, pre-employment physical, and requires the ability to pass Fort Benning Base Access background screening requirements.
RSi is a Service-Disabled Veteran Owned Small Business, as such we take our responsibility as an equal employment opportunity employer seriously. As an equal opportunity employer and federal contractor committed to building an inclusive workplace. We consider all qualified applicants and employees for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other status protected by applicable law.
We make employment decisions based on qualifications, merit, and business needs. We also provide reasonable accommodation(s) to qualified individuals with disabilities and for sincerely held religious beliefs, as required by law.
If you need assistance or a reasonable accommodation during the application process, please contact HR@team-rsi.com.
