Do you love solving problems in creative ways? Thrive on delivering high ROI and standout customer experiences?
Do you want to become the go-to expert for the biggest names in Commerce, Transportation, and Manufacturing?
Join our Prestigious Customer Success & Professional Services Team
We help to accelerate and protect the digital experiences of major retailers, hotel & airline, automotive, and manufacturing customers, providing technical advisory and thought leadership. We build loyalty and growth through customer centricity, deep industry understanding, and a relentless focus on business outcomes.
Partner with the best
You'll maximize customers' value from Akamai solutions through strategic thinking, program management, technical acumen, pre-sales collaboration, and thought leadership. You will move our customers' key initiatives from concept to implementation, solving problems and delivering exceptional satisfaction.
As an Engagement Manager II, you will be responsible for:
- Owning customer success and being the trusted advisor that helps customers achieve their desired outcomes using Akamai solutions.
- Performing research and conducting assessments to identify trends and provide guidance that influences customer architecture and adoption decisions
- Architecting and managing web performance, cloud computing and security solutions.
- Defining an account strategy, establishing key relationships, and building and maintaining a project pipeline.
- Leading and mentoring a cross functional team, cultivating a culture of empowerment, collaboration, and excellence.
- Partnering with sales and pre-sales to help expand the use of services and solutions.
Do what you love
To be successful in this role you will:
- Have 5 years of experience and a Bachelor's in Computer Science, MIS, Engineering, or its equivalent
- Demonstrate experience in a customer-facing role and an understanding of the consulting process to ensure customer success
- Have experience managing and delivering large technical programs successfully
- Be knowledgeable on Devops, web performance, and core internet technologies such as DNS, TLS, and HTTP
- Be knowledgeable on information security fundamentals, common threats and vulnerabilities, as well as the tools and methods used to protect data, applications, and infrastructure
- Be familiar with compute technologies and architecture principles with basic knowledge and skills to design, implement, and manage cloud-based systems
- Be a team player with an ability to work independently and as part of a remote team Similar
About us
At Akamai, we make life better for billions of people, trillions of times a day.
Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.
Our focus is simple:
Cloud and Edge: Running apps closer to users for instant performance.
Security: Neutralizing threats before they ever reach your data.
Content Delivery: Scaling the world's biggest moments without a glitch.
AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.
At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.
