Info Systems Analyst
Job Summary
The Info Systems Analyst is a highly technical and analytical position responsible for supporting Advanced Metering Infrastructure (AMI), Meter Data Management (MDM), metering systems, and associated business processes. This role ensures the accurate, timely, and continuous flow of high-quality meters and operational data across enterprise systems while supporting billing, customer service, regulatory compliance, and operational excellence.
The position serves as a subject matter expert in AMI technologies, metering systems, system integrations, data analytics, software applications, and communication networks. Responsibilities include monitoring system performance, resolving technical issues, developing automation solutions, maintaining metering applications, supporting business operations, evaluating new technologies, and providing technical training and guidance across the organization
If you are selected as the successful candidate, you acknowledge that storm support is a requirement for all roles at Mississippi Power. This includes working during storm restoration efforts and outside of normal business hours as needed.
Major Job Responsibilities
AMI Data Integrity, Monitoring & Analytics
- Monitor, analyze, and maintain the integrity, availability, and quality of AMI and MDM data while investigating exceptions and supporting billing, validation, and operational reporting.
- Develop reports, dashboards, and performance metrics to support business decisions and operational improvements
Technical Support, Troubleshooting & System Reliability
- Troubleshoot and resolve issues involving AMI Headend systems, MDM, C2M, communication networks, relays, collectors, access points, and meters; collaborate with Technology Organization, Metering Services, Customer Services, vendors, and field personnel to resolve system and metering issues.
- Support network performance monitoring and provide backup support for AMI network operations; generate and coordinate field investigations and work orders related to meter and communication performance issues.
- Maintain system reliability through software upgrades, preventive maintenance programs, and process improvements.
System Integration, Software Development & Process Improvement
- Support and maintain interfaces between AMI, billing, customer service, and enterprise systems.
- Develop and enhance software applications, scripts, automation tools, and reporting solutions.
- Maintain metering application software and meter test data collection systems.
- Identify and implement technology solutions that improve business processes, operational workflows, and data quality.
- Support LAN/WAN communication systems and data exchange processes.
Metering Technology, Training & Continuous Improvement
- Provide technical expertise and support for electronic and electromechanical metering systems and associated equipment; develop procedures and provide training related to metering technologies and business processes.
- Evaluate and recommend emerging metering products, AI-enabled analytics platforms, software solutions, communication technologies, and automation tools while promoting safe work practices and ensuring compliance with applicable standards and procedures.
- Prepare and communicate operational performance summaries, project updates, and technical recommendations, and support strategic initiatives and cross-functional projects that enhance AMI performance, customer service, reliability, and operational efficiency.
Education, Experience, Knowledge & Skills
Education
- Bachelor’s degree in computer science, Information Systems, Software Engineering, Computer Engineering, Data Analytics, or a related technical field preferred.
- Equivalent combinations of education and relevant experience may be considered.
Experience & Technical Knowledge
- Knowledge of AMI, MDM, utility billing and customer service systems, metering technologies, electronic and electromechanical metering systems, and related utility operations.
- Understanding AMI communication infrastructure, RF technologies, LAN/WAN networks, and data management systems.
- Knowledge of database technologies, reporting tools, and programming/scripting languages such as SQL, Oracle, Python, .NET, C#, JavaScript, HTML, Perl, VB, or related technologies.
- Knowledge of artificial intelligence (AI), machine learning (ML), generative AI tools, and advanced analytics technologies, including the ability to leverage AI-assisted solutions for data analysis, anomaly detection, process automation, operational insights, and business process improvement.
Skills & Competencies
- Strong analytical, troubleshooting, and problem-solving skills with the ability to evaluate complex technical and business issues and develop effective solutions.
- Strong written, verbal, and presentation communication skills with the ability to build and maintain productive working relationships across departments and with external partners.
- Ability to manage multiple priorities in a fast-paced operational environment.
- Demonstrated commitment to safety, customer service, and continuous improvement.
- Professional behavior consistent with Southern Style and Mississippi Power's Principle Centered Leadership values.
- Ability to evaluate, implement, and apply AI-driven technologies, predictive analytics, and automation solutions to improve AMI operations, meter data quality, system performance, customer service, and operational efficiency.
Working Conditions
- Occasional on-call responsibilities and availability outside normal business hours.
- Some field visits may be required to support AMI, network, and metering operations.
- Work involves collaboration with internal business units, field personnel, technology teams, and external vendors.
Mississippi Power , a subsidiary of Southern Company, provides clean, safe, reliable, and affordable energy to more than 192,000 customers and communities in 23 southeast Mississippi counties. For over 100 years, Mississippi Power is a leader in customer service, workforce development and education, environmental stewardship, and employee volunteerism. The company is an industry leader when it comes to working safely, providing around-the-clock reliable service and its expert storm response. Mississippi Power has been at the forefront of innovation in the state through strategic partnerships in electric transportation and solar energy. The company has worked with the Coast Transit Authority to put the state’s first electric public transportation bus in operation and with Forrest County Agriculture High School on the state’s first electric school bus. It also partnered with the Hattiesburg Zoo on a new electric train and worked with the country’s largest Domino’s franchise to electrify its delivery fleet. Also, a leader in renewable energy, Mississippi Power partnered with the Naval Construction Battalion Center to install the first microgrid at a Navy facility. The company was among the first to introduce utility scale solar in the state with nearly 160 MW of renewable energy produced, enough to power 23,000 homes for a year. Mississippi Power’s mission is to provide world-class value to our customers and communities every day.
Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .
Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 22187
Job Category: Metering
Job Schedule: Full time
Company: Mississippi Power