Do you like helping small businesses grow? Do you enjoy working across organizations and scaling programs? Come join us as at Amazon B2B Payments & Lending! The Amazon B2B Payments & Lending team provides invoicing, working capital and payment acceptance solutions to Amazon Business customers, sellers and other small business customers across Amazon. We are part of the global Consumer Payments organization, who aims to delight our customers by building payment experiences and financial services that are trusted, valued and easy to use from anywhere in any way.
Amazon B2B Payments and Lending team is looking for a Sr. Portfolio Manager to join the Payments team to manage the credit performance of the North America Lending portfolio. The successful candidate will be a thought leader who can help build and scale a best-in-class credit management program. This candidate will be responsible for managing the Lending program from a risk perspective to solve small and medium-sized businesses' challenges getting the capital they need to grow their businesses while staying within a target loss rate. In this role, the candidate will drive credit policy changes and procedures and inform automated decisioning and monitoring systems based on the customer’s financials and credit worthiness. The ideal candidate should possess strong people and credit management skills, directly support continuous improvement initiatives, be highly analytical, resourceful, customer-focused and team oriented, with outstanding communication skills and the ability to build strong relationships with key stakeholders.
Key job responsibilities
The primary responsibilities of this role include, but are not limited to:
• Managing end-to-end credit strategy across customer lifecycle and through economic cycles and other shocks
• Assist in defining policies and product features to support credit decisioning and monitoring
• Establish, constantly improve, and be a thought leader for a credit adjudication and performance monitoring platform
• Develop processes, mechanisms and Standard Operating Procedures (SOPs) to grow efficiently and in a scalable way
• Partner with underwriting operations on complex credit decisions that require manual reviews or exceptions
• Identify innovations and drive experiments that provide customers with a great payment experience
• Identify, monitor and communicate the right metrics to measure decision quality and portfolio health
• Participate in program operations, partner with product managers and contribute to team-wide improvement goals
• Own relationships with Account Receivables to establish and manage loss mitigation and recovery processes
