PAYROLL BUSINESS SUPPORT ANALYST – Processing Team
JOB SUMMARY:
This position is responsible for supporting centralized payroll functions for employees, vendors, and internal and external customers across the organization. This department supports 28,000 employees. The responsibilities include, but are not limited to, analyzing large time and pay data sets, legal withholdings, military differential calculations, understanding and interrupting discrepancies in the data, manual pay calculations, and processing payroll related transactions. This position is responsible for researching, resolving and responding to payroll related inquiries while providing excellent customer service. This position provides additional support for system issues, system upgrades, and regression testing. This position will require that you are able to work onsite 4 days per week.
JOB REQUIREMENTS:
Job Experience and Education
- Bachelor’s degree required in Accounting, Business, Communications, Information Systems or related field
- Minimum 2-5 years’ work experience in payroll, technology or customer service
- Oracle HCM, Payroll, Time and Labor strongly desired
- Experience with interpreting benefit and company policies related to payroll desired
- Experience with applying Labor laws, including the Fair Labor Standards Act desired
- Experience processing and analyzing legal documents and pay practices
Knowledge, Skills and Abilities
- Knowledge of payroll, timekeeping, and HR systems – as well as vendor systems and interfaces
- Ability to handle multiple tasks, processes and projects timely and accurately
- Proficiency required in desktop applications including Microsoft Office
- Cross-functional collaboration with business partners
- Must possess excellent customer service skills along with the ability to anticipate problems or concerns, deal with challenging customers, and demonstrate a strong track record of effectively resolving complex problems and responding in a timely manner
- Must be analytical, detail oriented, process driven, and comfortable with a highly structured team environment
- Ability to successfully manage time and work under time sensitive deadlines is a key attribute of this position
Behavioral Attributes
- Models Our Values of Unquestionable Trust, Superior Performance and Total Commitment
- Ethical Behavior: Is widely trusted; deals fairly and ethically with everyone; presents facts in an honest and direct manner; maintains strict confidentiality of sensitive information.
- Innovation: Looks for ways to improve workplace effectiveness; solicits the creative ideas of others; efficiently works within budget and time constraints; exhibits willingness to work out of comfort zone.
- Diversity: Values differences in people; understands different perspectives and frames of reference; recognizes the link between diversity and organizational success and supports an inclusive workplace.
- Customer Focus: Dedicated to meeting expectations and requirements of internal and external customers; maintains effective relationships across organizations.
- Teamwork: Communicates openly and values honesty; listens to others; works with others toward common goals. Willing to work weekends and excess straight time as needed.
MAJOR JOB RESPONSIBILITIES:
- Partner with other teams within Payroll Services, HR Service Center, and other organizations across the system to in order to achieve time sensitive deadlines
- Ensure the accurate and timely processing of team reports and payroll functions
- Operate in compliance with federal, state, and company guidelines
- Provide process and system support
- Utilize effective communications and networking to maintain a team environment
- Assist with maintaining the ACD line, email box and ticketing system by answering inquiries from employees, management, and internal/external business partners
- Perform other payroll related duties as assigned
Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com .
Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 11069
Job Category: Human Resources
Job Schedule: Full time
Company: Southern Company Services
