Transparency represents an opportunity to raise retail industry standards around authenticity, product transparency, and supply chain tracking. Transparency is a strategic new software-as-a-service launched by Amazon for the global consumer goods industry. We are focused on building a global service which allows consumer brands and consumers to trace the origin of items throughout the supply chain ensuring only authentic items enter the supply chain. The Transparency service is focused on preventing the receipt and sale of counterfeit goods both online and offline. Our customers include individual consumer brands who sell both on and off of Amazon direct and through a network of direct and third-party sellers.
The Role:
Transparency is looking for a talented and experienced Strategic Account Manager to drive operations and executive conversations with brands. Working in a start up, you will have an opportunity to shape how we execute our vision through collaboration with industry partners, as well as internal and external stakeholders. Within some guidelines you’ll negotiate agreements, communicate how our service works, ensure brands' ability to participate successfully in our program, and manage account growth and retention over the customer life-cycle. Since this is a relatively new space for Amazon, and an emerging industry, you’ll be dealing with some ambiguity and convincing brands to become early adopters of our service. This is a unique opportunity to work in a start-up environment for Amazon, contribute to product strategy, and experience growth in your role as our team evolves.
Role Location: Will accept candidates in either Seattle, WA or Tempe, AZ.
Key job responsibilities
Strategic Account Management:
Drive long-term relationships with key strategic accounts
Serve as primary executive-level contact
Create and execute account growth strategies
Meet or exceed revenue targets and KPIs
Transparency Program Leadership:
Lead implementation of transparency initiatives
Ensure regulatory compliance
Develop and present transparency reports
Guide best practices and standard procedures
Team & Cross-functional Leadership:
Mentor junior account managers
Coordinate with internal teams for service delivery
Drive collaboration across departments
Represent company at industry events
Business Development & Innovation:
Identify and pursue new revenue opportunities
Negotiate complex contracts and agreements
Propose innovative solutions to enhance client satisfaction
Provide market insights to inform product development
Performance Management:
Maintain accurate forecasts and pipeline reports
Analyze account performance metrics
Manage risk and ensure proper documentation
Drive continuous improvement initiatives
This version maintains the core responsibilities while being more focused and concise.
A day in the life
Daily Activities:
Lead strategic client meetings and MBRs
Review and respond to high-priority client communications
Monitor account health metrics and transparency compliance
Coordinate with internal teams on deliverables
Update account plans and forecasts
Manage escalations and risk mitigation
Internal Stakeholders:
Direct Collaboration:
Product Teams (for feature requests and roadmap updates)
Legal/Compliance Teams (for regulatory requirements)
Technical Implementation Teams
Data Analytics Teams
Customer Success Teams
Regular Touchpoints:
Executive Leadership
Sales Operations
Marketing Teams
Finance Teams (for billing and contract matters)
Typical Customers:
Enterprise-level clients
Regulated industries (Financial Services, Healthcare, Tech)
Companies with complex transparency requirements
High-value accounts requiring white-glove service
Global organizations with multiple subsidiaries
Key Problems to Solve:
Strategic Challenges:
Increasing transparency adoption and maturity
Scaling transparency programs across client organizations
Balancing compliance requirements with operational efficiency
Managing complex stakeholder relationships
Operational Challenges:
Coordinating multiple workstreams across teams
Ensuring timely delivery of transparency reports
Maintaining high client satisfaction during changes
Proactively identifying and addressing risks
Business Challenges:
Meeting revenue growth targets
Expanding product adoption
Reducing churn risk
Identifying upsell opportunities
Expected Outcomes:
Increased account revenue
Higher client satisfaction scores
Improved transparency metrics
Successful program implementations
Strong client retention rates
This role essentially serves as the strategic bridge between high-value clients and internal teams, ensuring transparency initiatives are successfully implemented while driving business growth.
About the team
Transparency represents an opportunity to raise retail industry standards around authenticity, product transparency, and supply chain tracking. Transparency is a strategic new software-as-a-service launched by Amazon for the global consumer goods industry. We are focused on building a global service which allows consumer brands and consumers to trace the origin of items throughout the supply chain ensuring only authentic items enter the supply chain.
