Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, Managed Services and Cloud Operations background, and sales skills necessary to help position AWS as the cloud provider of choice for customers? Do you love building new strategic and data-driven businesses? Join the Worldwide Support GTM team for Amazon Operational services as a Business Development Specialist!
The Senior Worldwide GTM Specialist will be responsible for defining, building and deploying effective and targeted, scalable programs to accelerate Operational services business growth. The Specialist will facilitate the enablement of AWS Support Operational services, sales and solution architects with specific programs and sales plays will directly interface with the AWS Support product management and development teams regarding customer and partner requirements. The Specialist will work closely with AWS marketing, sales, partner and preserve teams to position AWS Support Operational services for customers and partners, and provide guidance on the value proposition and benefit those customers and partners can achieve with the service.
The ideal candidate will possess a business and IT background that enables them to drive an engagement and interact at the highest levels of large Enterprises and Enterprise partners. The candidate will have the technical depth and business experience to easily communicate the benefits of cloud computing and managed cloud services to IT architects, engineering teams, and C-Level executives. The ideal candidate will have a demonstrated ability to think strategically and long-term about the needs of complex global businesses and the business process changes required to adopt cloud technology at scale. The ideal candidate will also be deeply familiar with complex legacy IT environments, managed enterprise IT infrastructure services, Enterprise applications, ITIL, and has done market analysis, deal negotiation and construction, business operations, and has a background that enables them to create scalable programs that apply holistic approaches to selling to Enterprises and Enterprise Partners.
Roles & Responsibilities:
- Define, build and deploy enterprise focused sales and specialist campaigns around the AWS Support Operational services offering;
- Engage, support and scale business development and sales teams across AWS to be capable of delivering the AMS value proposition to enterprise customers and partners;
- Exhibit proactive ability and expertise to build new programs and play via AWS sales and partner teams;
- Exhibit cloud managed services expertise and experienced handling and scaling sales campaigns with enterprises and enterprise partners;
- Exhibit expertise and drive field and partner readiness for enterprise customers;
- Engage in senior level (CxO) customer meetings to discuss customer’s business issues and explore how AMS can address and resolve these issues.
- Serve as an evangelist for the new service within AWS, and externally
- Develop a standard market intelligence framework and dynamic analytic model to be utilized by the AWS Sales, Specialist and marketing teams
- Establish metrics to measure and track related to adoption of the service, and field seller awareness with a continual focus on improving the approach based on those measurements.
- Prepare and give business reviews to the senior management team regarding progress and metrics.
- Establish GTM strategy to deliver target for existing and new customer growth.
Key job responsibilities
Key job responsibilities
• Lead GTM to orchestrate sales motions for sales, marketing, partner, product, training, and professional services teams to accelerate adoption of your aligned technology domain.
• Leverage your deep domain expertise to create best in class field enablement and sales strategy.
• Support field teams in solution building for high priority customers.
• Bring market signals back to product teams to drive innovation on AWS product roadmaps.
• Own reporting and planning cadences to AWS executives on GTM plan execution.
• Demonstrate thought leadership and be able to credibly represent AWS at industry events, conferences, symposiums, etc.
A day in the life
As a Worldwide Business Development Manager, you'll spend your day identifying and pursuing opportunities to grow our business through innovative use of technology. You might start by analyzing customer engagement data to identify patterns that suggest new revenue opportunities, then meet with customers to validate your hypotheses. You could spend time building a business case for a new GenAI-enabled support offering, followed by presenting your findings to product teams to influence their roadmap. Your role will be dynamic, focused on finding new ways to grow our business by matching technological capabilities with customer needs, and launching your ideas to our customers.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Sales, Marketing and Global Services (SMGS)
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
About the team
As part of the Worldwide Specialist Team, you will lead the global GTM plan for AMS. You are a leader for specialists, architects, partners, and account teams around the world and set direction and standards for how we solve customer problems in your area of expertise. You partner with technical and business teams and bring the voice of the customer into our product development roadmap. The WW team sees the big picture and sets the plan so the world’s most customer obsessed technical teams can make history
