Project Support Analyst – BP&I Information Services
Southern Company Generation – Business Process and Innovation Department
This position is based at the Energy Center in Birmingham, AL
OVERVIEW
Southern Company is a prominent energy provider in the United States, specializing in the generation, transmission, and distribution of electricity. It serves millions of customers throughout the southeastern U.S., including Alabama, Georgia, and Mississippi. The company operates through several subsidiaries, such as:
- Alabama Power
- Georgia Power
- Mississippi Power
- Southern Power
These subsidiaries engage in various aspects of energy production and delivery, including the use of traditional fossil fuels, nuclear power, and renewable energy sources like solar and wind. Southern Company is recognized for its dedication to innovation, sustainability, and reliability in energy production and distribution.
Job Summary
The Project Support Analyst plays a crucial role in ensuring accurate and timely support to the Technical and Shared Services organization and Southern Company’s Generating Plants. This position is part of the Business Process and Innovation – Information Services department within Southern Company, which specializes in safeguarding company records, document storage, delivery and retrieval. Information Services accommodates drawing requests and supporting the document management and delivery tools through training, daily support and maintenance, as well as provide consulting on Southern Company records.
The Project Support Analyst position at Southern Company involves providing document management support for projects and generating plants. This role requires developing a comprehensive understanding of document management tools, document control processes, and supporting users with existing document management tools and Information Delivery applications. The analyst will serve as one of the primary contact within Information Services for internal applications, providing user support for both internal and external users, working it TO and Vendors and providing records management support. Some travel may be required.
PRIMARY JOB DUTIES & RESPONSIBILITIES
The Project Support Analyst role encompasses a variety of duties and responsibilities aimed at ensuring the accurate and timely support to our customers. These include but are not limited to:
- Serve as a primary contact within Information Services for the application (Documentum D2) supporting the vendor and domestic drawing processes and other engineering quality records.
- Providing day-to-day user support for internal and external users.
- Interfacing with IT, software vendor, and third-party suppliers regarding application issues.
- Coordinating and/or providing training as needed for internal and external business unit users, including the development of training materials and user guides.
- Configure, administer and support the business processes enabled by the application
- Providing end user support for Documentum D2, Unifier and other applicable software
- Provide records management support to customers.
JOB QUALIFICATIONS
Education
- Bachelor’s degree in business, Technology, or related technical field/discipline is preferred
- High school diploma or equivalent acceptable with 5+ years of document control/records management experience
Experience:
- Proficient with Microsoft Windows and Office Suite software/systems
- Experience working in a team-oriented, collaborative environment
- Experience with Document Control processes and systems
- Experience with using Documentum D2
- Working knowledge of records management theory and practice
- Ability to understand strategic technology issues, respond to corporate financial drivers and apply sound business judgment
- Knowledge of records management tools, including but not limited to, information taxonomy and records management software
Knowledge, Skills, and Abilities
- Ability to work with and manage high volumes of time critical work and deadline expectations for multiple projects.
- Possess excellent written and verbal communication skills.
- Working knowledge of Document Control processes and procedures.
- High level working knowledge of Documentum D2.
- Working knowledge of computer hardware and software used by Southern Company and the processes involved in delivering the associated products and services
- Ability to work independently, as well as under direct supervision or in a team environment.
- Analytical and creative problem-solving skills
- Demonstrated initiative
- Some travel to plant sites and operating company offices may be required
Behavioral Attributes:
- Attention to detail and strong motivation for quality, accuracy, and timeliness
- Ability to work in high pressure environment
- Strong communication and interpersonal skills
- Takes personal responsibility and ownership of work
- Demonstrates initiative
- Adaptability/Flexibility
- Demonstrates strong confidence
- Continuous improvement mindset
- Positive attitude
- Team player
BENEFITS
- Competitive Pay
- Medical and dental coverage
- Defined Benefit/Cash Balance Pension plan
- Performance-sharing plan
- 401(k) plan with a generous company match
- Bonus opportunities
- Tuition Reimbursement
Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com .
Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 11444
Job Category: Data Analytics
Job Schedule: Full time
Company: Southern Company Services
