At Amazon, our vision is to become the most customer-centric company on earth. Amazon Relay gives trucking companies of all sizes access to Amazon's freight network, tools, and technology to help them grow their business.
The Relay Central organization in Middle Mile Product and Tech (MMPT) is constantly innovating new ways to streamline the experience for carriers to onboard into Relay, and reach their first moment of value as quickly as possible. Amazon Relay is a global product and we hold high standards for our carrier experience and to ensure we constantly have sufficient supply to meet our end customer delivery promises. Our team is passionate about protecting customers and also fun to work with.
You will own the end-to-end carrier experience that shapes a carrier's first impression of Relay - from interest to booking their first load. Your work will help thousands of trucking entrepreneurs quickly understand the value of Relay and get to work, faster. Using data, you will be able to quickly identify points of friction to influence stakeholders and leaders, uncovering new investment opportunities. You will need to collaborate effectively with cross-functional teams worldwide and within Middle Mile Transportation Technology to solve problems, create operational efficiencies, and deliver successfully against high organizational standards. You should be able to apply a breadth of tools, data sources, and analytical techniques to answer a wide range of high-impact business questions and proactively present new insights in concise and effective manner. You will work directly with partners in engineering, UX, product marketing, and Operations to launch new products and features that enhance our ability help onboard new carriers faster - all way providing a delightful onboarding journey.
Key job responsibilities
• Define product strategy and roadmap to simplify and accelerate carrier onboarding into Relay, helping new carriers reach their first moment of value as quickly as possible
• Partner with UX and engineering to deliver intuitive, self-service onboarding flows
• Use data and customer feedback to identify pain points and improve lead conversion rates
• Collaborate with marketing and operations teams to align messaging and reduce drop-off during onboarding
• Design and experiment with personalization, nudges, and educational content to support new carriers
• Establish success metrics and dashboards to measure onboarding efficiency and carrier activation
• Launch and scale onboarding features globally with localization as needed
• Serve as the voice of the new carrier, advocating for their needs across Relay’s product teams
• Create, maintain, and disseminate project information to stakeholders and management across our organization via flashes, reviews, launches including identifying potential bottlenecks, overlapping work areas, or other project risks
• Coordinate cross-functional initiatives to reduce onboarding time and increase day-1 engagement
• Partner across product teams to apply new technologies to your program area
About the team
The MMPT organization builds software systems that work across our vendors, warehouses and carriers to optimize both time and cost of getting the packages delivered. Our services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers, owner operators and drivers worldwide, manage business rules for millions of unique products, and improve ordering and delivery experience for millions of online shoppers. That said, this remains a fast growing business and our technical journey has only started. With rapid expansion into new geographies, innovations in supply chain, unique delivery models for products ranging from Amazon Fresh groceries, ultra-fast Prime Now deliveries of big-screen TV’s, increasingly complex transportation network, and growing number of shipments worldwide, we see a massive opportunity to fundamentally change the way people get the stuff they need, and make a big impact by cutting billions of dollars of transportation costs from the ecosystem. Our mission is to build the most efficient and optimal transportation solution on the planet, using our science and technology muscle as our biggest advantage.
