This position provides support for operating issues affecting the reliable operations of the bulk electric system for Southern Company Services Transmission’s Energy Management Systems (EMS). This position is responsible for the implementation, execution, and improvement of operational processes to ensure system availability for all computer systems supported by the EMS department and used by Southern Company operating companies’ transmission control centers (OPCO TCC’s) as well as the power coordination center (PCC) and their respective back-office personnel.
The successful candidate will provide 24x7 operational support for the EMS/SCADA Systems (current Spectrum Power 3/future OSI Monarch) and other tools that support the operational needs of our customers. This role will focus on administration of Unix/Linux servers, Windows servers, and Windows desktop computers that are built and maintained by the EMS department or provided by solution vendors. Additional responsibilities may include use or maintenance of supporting systems such as backup solutions (Networker/Veeam), source code management (GitHub), package deployment (RPM/Yum, SCCM), solution and performance monitoring (Zenoss, ArcSight), and incident or change management (Remedy).
Required Skills and Knowledge:
- Proficiency with Windows desktop use including basic administration and Microsoft Office
- Proficiency with Windows server administration and/or Unix/Linux (RHEL) administration
- Understanding of computer hardware including physical/virtual servers, desktop maintenance, network and security concepts, and application support.
- Basic computer scripting and/or programming skills. PowerShell, Python, or SSH familiarity a plus.
- Excellent communication and organizational skills are required. This role will work with multiple other teams and vendor support groups to administer systems, coordinate releases, and support deployed solutions.
- Must be able to obtain Critical Infrastructure Protection (CIP) and Insider Threat Program (ITP) security clearance as required
Experience and Education:
- Degree in Computer Science/Engineering or equivalent experience.
- Experience supporting and troubleshooting computer systems in an enterprise setting.
- General understanding of computer system infrastructure, operations, and security.
- Knowledge of electric utility transmission operations is a plus
Skills and Abilities:
- Must have a customer focused attitude and the desire and ability to learn about the Transmission core business and its needs.
- Must have analytical, problem solving, and troubleshooting skills.
- Ability to handle multiple tasks with competing priorities as well as delegation skills as appropriate.
- Ability to bring consensus and buy-in among people with different views and agendas.
- Ability to grasp complex Energy Management Systems operational issues, risk factors, and business drivers.
Behavioral Aspects:
- Must demonstrate Southern Company Core Values (Safety First, Unquestionable Trust, Superior Performance, Total Commitment) and a commitment to Human Performance.
- Must have strong interpersonal skills, be a self-starter, a decision-maker, flexible, self-directed, and a team player.
- Must possess the ability to build and maintain relationships within a team, with customer organizations and multiple vendors.
Other Requirements:
- Willingness to be on call as needed 24x7
- Willingness to adhere to stringent federal and corporate requirements regarding how work is performed and security of EMS systems and information
- Travel (10%-15% of time) to attend Southern Company functions and maintain system hardware
- Ability to lift up to 50 pounds as needed
Relocation assistance is available.
About Southern Company
Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .
Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 12440
Job Category: Engineering
Job Schedule: Full time
Company: Southern Company Services
