Job Function:
Coordinates and schedules fleet vehicle and equipment maintenance and repair activities with Company customers and service personnel. Handles all road calls/breakdowns and hand-off of new equipment and acceptance of old/retired equipment.
Representative Duties and Responsibilities:
- Serves as first and primary customer contact; records and verifies vehicle mileage, unit number, customer contact information, nature of problem or complaint; explains maintenance and/or repair process to customers.
- Inspects and tests vehicles and equipment to diagnose malfunctions (e.g., brakes, electrical systems, engines, chassis, air conditioning, axles, steering mechanisms); identifies and defines service requirements.
- Prepares itemized work orders in Enterprise Asset Management (EAM); lists parts and labor required; schedules work order and confirms with customers; tests vehicles and equipment to ensure repairs have been made according to work order requirements and specifications; ensures work orders are correct and complete (e.g., warranty notes, complaint, cause, correction, parts charged, work performed codes, time and labor codes); closes work orders and returns vehicles or equipment to customers.
- Verifies information entered in EAM (e.g., work notes, time and labor information) for each work order before daily close of business; closes work orders.
- Evaluates cost effectiveness of repair solutions (e.g., complete in house or send out); negotiates services and costs (e.g., body work, natural gas special equipment) with commercial body shops and repair facilities.
- Assigns work orders to work teams; monitors daily work queue; reassigns work orders according to priority and balance as required.
- Queries EAM to generate standard and ad hoc reports (e.g., work order repair status, repair time, preventative maintenance required).
- Maintains pool vehicles for immediate service; controls reservations; checks in and out; cleans and fuels; inspects for damages and prepares accident/incident reports if required; ensures compliance with company regulations and insurance requirements.
- Integrates new vehicles and equipment into work schedules; ensures compliance with visual identification regulations (e.g., affixes decals, stickers, placards, reflective tape).
- Arranges for wrecker service to retrieve vehicles as required.
- Assists in evaluating condition of vehicles and equipment; helps identify surplus and suggests for disposal (e.g., sale, auction, donation).
- Conduct handovers of new equipment and review vehicle features with operators.
- Manage all accident-related tasks, including collaborating with departments to obtain accident reports, coordinating with FLEET RESPONSE, and liaising with body shops.
Education and Experience:
Required:
• High school diploma or GED
• 2-5 years mechanic experience maintaining and repairing gasoline and/or diesel-power vehicles and equipment
Preferred:
• Associate degree in a technical discipline
• 2-3 years leadership experience
Or
Equivalent academic education and experience
Skills:
• Interpersonal
• Customer Service
• MS Outlook - basic proficiency
• MS Word – basic proficiency
• MS Excel – basic proficiency
• Fleet Management System(s) - advanced knowledge
• Computerized automotive diagnostic systems - advanced knowledge
Certifications/Licenses:
Required:
• Company driving test
Preferred:
- Automotive Service Excellence (ASE) Service Consultant
- Automotive Service Excellence (ASE) L1 - Automobile Advanced Engine Performance
- Automotive Service Excellence (ASE) L2 - Electronic Diesel Engine Diagnosis
- Automotive Service Excellence (ASE) Master Auto
- Automotive Service Excellence (ASE) Master Truck
- Commercial driver’s license
- Medical certificate
- Fork lift certification card
NICOR Gas Success Factors:
Executing for Results Collaboration and Building Relationships
Learning and Thinking Industry Knowledge/Business Acumen
Honoring Corporate Values & Standards
Working Conditions/Physical Requirements:
Disclaimer: This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required of employees in the job. Reasonable accommodation may be made to qualified disabled individuals for performance of essential duties and responsibilities.
About Southern Company Gas
Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America’s premier energy company. Southern Company Gas serves approximately 4.2 million natural gas utility customers through its regulated distribution companies in four states and approximately 600,000 retail customers through its companies that market natural gas. Other nonutility businesses include investments in interstate pipelines and ownership and operation of natural gas storage facilities. For more information, visit southerncompanygas.com .
Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .
Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 12297
Job Category: Fleet & Automotive Services
Job Schedule: Full time
Company: AGL Services Company
Pay Range: $56,261 - $82,516.50 USD Hourly: Base salary varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, and at the time of this posting, this is the reasonable salary range for this role.
