Description
Job Summary:
Provide technical support on PowerSecure MicroGrid equipment for Critical Infrastructure Systems. This role is customer-focused, requiring high decision quality, systematic analysis, and strong problem-solving skills to ensure safe and effective resolution of technical issues.
Minimum Qualifications:
- 12+ years of commercial/industrial experience with Generators, ATS/switchgear, and Paralleling Control systems.(Bachelor’s in Electrical Engineering may substitute 4 years of experience.)
- Proficient in reading Electrical/Mechanical Schematics and Engineer of Record Drawings.
- Experience with:
- PLCs, Generator Controllers, Protective Relays
- Alternators and Generators
- Medium Voltage NETA Maintenance and Testing
- Data Center preventive maintenance and system testing
- Commissioning and field experience required.
- NFPA 70 ARC Flash Certification preferred.
- Valid Driver’s License.
- Strong understanding of AC/DC Electrical Theory and operational theory of Switchgear/PowerGen systems.
- Skilled in troubleshooting and editing controller/PLC/HMI programming.
- Experience in product testing and development (5+ years).
- Strong communication, time management, and analytical skills.
Job Duties and Responsibilities:
- Develop Statements of Work (SOW) and Methods of Procedures (MOP) for preventive maintenance.
- Provide technical assistance to Customer Service Managers and engineering teams.
- Support complex start-ups, field troubleshooting, and onsite technical support.
- Manage onsite engineering changes and communicate open action items.
- Assist in field retrofit projects, product troubleshooting guides, and training support.
- Escalate critical issues to leadership to ensure quality and schedule adherence.
- Support scheduling and prioritization with Product Support Manager.
Physical Demands and Work Environment:
- Travel up to 45% required.
- Exposure to industrial environments including switchgear, generators, and welding operations.
- Work in both indoor office and outdoor field settings.
- Manual dexterity for operating digital and electrical equipment.
- Occasional after-hours and weekend support required.
About PowerSecure:
PowerSecure, a Southern Company subsidiary, is a leading provider of innovative energy solutions for electric utilities and commercial/industrial customers.
Benefits:
- Medical, dental, vision, and life insurance
- Competitive pay and 401(k) with match
- PTO, holidays, and sick leave
- FSA/HSA options
- Wellness and referral programs
- Tuition reimbursement
Equal Opportunity Statement:
PowerSecure is an Equal Opportunity/Affirmative Action employer. All qualified applicants will be considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, veteran status, or disability.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.Operating Company: PowerSecure
