Job Details
Description
Make a Difference Every Day. As a
Service Coordinator in our Empower programs, you’ll play a key role in helping individuals with developmental disabilities live their best lives. From guiding Recreation & Wellness and Transition programs to ensuring services meet the highest standards, you’ll be the connection between quality care, personal goals, and community resources. This is a meaningful role where your leadership and compassion directly shape the outcomes and experiences of those we serve.
Job Title: Service Coordinator – Empower Program
Location: Greenville, NC on-site
Department: Empower – Recreation & Wellness / Transition Programs
Employment Type: Full-Time, Exempt
Work Schedule: Monday–Friday, 8:30 AM – 5:30 PM
Key Responsibilities
- Manage participant enrollment, ensuring all required consents, authorizations, and documentation are complete before services begin.
- Support the development and implementation of person-centered plans and short-term goals; monitor and report progress quarterly.
- Collaborate with Managed Care Organizations (MCOs), internal teams, and community partners to ensure coordinated, needs-based supports.
- Review and approve service documentation to ensure it meets Medicaid, Innovations Waiver, and other NC funding standards.
- Conduct and submit required Clinical Monitoring for funded services.
- Maintain accurate and current participant records in the electronic health record (EHR) system.
- Attend care coordination meetings and provide updates on participant progress.
- Assist with coverage of other service areas, such as Recreation Paraprofessional or Job Coach, when needed.
- Ensure all services uphold participants’ rights, dignity, and safety.
- Complete required training (NC-SNAP, Relias) and engage in ongoing professional development.
How You’ll Benefit
We offer competitive benefits to benefits eligible positions.
- Paid time off and paid holidays
- Medical, Dental, and Vision Health Benefits + an optional Flexible Health Spending Account (FSA)
- Life Insurance, Disability Insurance and more
- 403(b) Retirement Plan
- Employee Assistance Program and Legal services, when needed
- Lots of Merchant Discounts to improve your purchasing power!
What We’re Looking For
- Bachelor's degree from a college or university accredited by an entity approved by USDOE or CHEA.
- Minimum of Two (2) years’ experience working with individuals with Intellectual and / or Developmental Disabilities, and meets qualifications for Qualified Professional.
- Must have a valid, unrestricted, state appropriate driver’s license and personal vehicle insurance.
- Satisfactory criminal background check and acceptable motor vehicle record.
- Knowledge of programs such as Microsoft Word, Microsoft Excel, Zoom and Microsoft Teams.
- Experience with EHR a plus.
About Easterseals PORT Health
Easterseals PORT Health is a trustworthy, compassionate partner providing disability, behavioral health and addiction treatment services to help our neighbors live their best lives.
Our diverse 2,600 team members provide meaningful support to 40,200 kids, adults and families in 11,000 home, facility and community locations across North Carolina and Virginia.
Our working environment supports employee & client health with a ‘no tobacco’ use policy (tobacco free and smoke free) in all offices, client facilities, properties, and agency vehicles.
We believe that by leveraging the unique strengths and perspectives of our workforce, we can advance our just cause, while building a healthy, sustainable organization.
That’s why we listen, seek to understand & act to make ESPH an Inclusive, Diverse, Equitable, Authentic & Learning (IDEAL) organization.
Applicants of all abilities are encouraged to apply!
