Job Summary:
The purpose of this position is to facilitate the timely construction of new gas facilities to serve new residential, multi-family, commercial, and industrial developments. This position will work with other departments and external contractors to satisfy construction pre-requisites and will monitor contractor performance to ensure customer satisfaction in our systems.
Functional Expertise:
- Troubleshoots why New Business Mains and Services aren’t available for the Pipeline Contractor to install
- Research work requests for New Business services that need to be installed by the contractor in SCG’s corporate application (ARM system)
- Work in multiple systems (ARM, Contractor Portal, IRP, Looker, GSCA, SharePoint, Smartsheet, GCMA, CC&B, etc.) multi-tasking environment.
- Collaborate with Project Support and Marketing on cancelling unnecessary work requests
- Compile main and service status reports from AGL Pipeline Contractors on a weekly basis
- Audit New Business Service Installation lengths to compare actual installation footage vs invoiced footage
- Monitors the BCA work queue to identify bottlenecks that could potentially delay getting service to customers (conversions, upgrades, residential and commercial work types)
Business Acumen:
- Build and develop various reports from ARM work queue, main and service status reports, paving reports, and Looker to better illustrate internal and external team performance
- Analyze pipeline contractor main and service status reports to identify trends and areas needing additional prioritization to meet customer needs
Engagement:
- Participate in meetings with contractors and take active role in reviewing contractor performance
- Collaborate with other departments (Sales, Engineering, Project Support, GIS, Customer Experience, etc.) to ensure timely installation of new business service lines
- Work closely with Senior Account Executives (Sales) to ensure exceptional customer service to large builders
- Communicating priorities to New Business Pipeline Contractors
- Lead the effort to close out completed New Business Projects in ARM; Requires coordination with Sales, Project Coordinators, Contractors, and Construction Support
- Research customer complaints to identify root cause of issue. Present findings and “lessons learned” to immediate supervision for review
Driving Results:
- Recommend process flow changes that streamline the process and improve Customer Experience
- Track commitments made to customers by internal on-boarding team and pipeline contractors and follow up with all parties to make sure commitments are honored
- Reach out to internal on-boarding team members (Sales, Engineering, Project Support, GIS, Customer Experience, etc.) to resolve bottlenecks that prevent customers from getting timely service
Qualifications:
Education, Certifications/Licenses, Related Work Experience:
Required:
- 5+ years of utility experience or general construction e xperience or 3+ years of gas utility experience
- Valid Driver’s License
Preferred: Gas Utility Experience
Specific Skills & Knowledge:
Required:
- Microsoft Excel Intermediate Proficiency
- Microsoft Word Intermediate Proficiency
- Microsoft PowerPoint Intermediate Proficiency
- Smart Sheet
- Share Point
- Problem Solving
- Contractor Portal
- ARM Suite (worked extensively)
- Looker (Vast Knowledge)
- Ability to communicate with all levels in the organization
- Negotiation Skills
Preferred:
- Familiarity with AGLR customer on-boarding process and systems (Gas Request, Contractor Portal, Work Management, Looker, etc.)
Working Conditions/Physical Requirements:
- The incumbent works in an office environment 4 days a week, with occasional trips to the field & Contractor offices
- This position occasionally requires walking of construction sites and could require the individual to bend, kneel, or crouch from time to time.
About Southern Company Gas
Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America’s premier energy company. Southern Company Gas serves approximately 4.2 million natural gas utility customers through its regulated distribution companies in four states and approximately 600,000 retail customers through its companies that market natural gas. Other nonutility businesses include investments in interstate pipelines and ownership and operation of natural gas storage facilities. For more information, visit southerncompanygas.com .
Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .
Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 16768
Job Category: Construction
Job Schedule: Full time
Company: Atlanta Gas Light
