This position is responsible for leading technology projects and data analytics initiatives, ensuring the successful execution of project-related strategies within the Customer Care Center, including C2M implementation activities. The Project Manager will play a critical role in driving proactive, strategic, and visionary planning within the Customer Care Center, ensuring the successful execution of technology and data analytics initiatives. The ideal candidate will possess extensive experience with Power BI, data queries and data analytics, have experience managing technology initiatives and working with multi-functional project teams, and have demonstrated experience influencing and managing change within the business. Availability outside normal business hours to support 24/7 business operations and storm response, as needed, is required.
JOB REQUIREMENTS: (Education, Experience, Knowledge, Skills )
Education:
- Bachelor’s degree in business, computer science, data science, mathematics, statistics, finance or a related field required
- Current SAFe Product Owner/Product Manager (POPM) 6.0 certification preferred. Candidates without this certification should demonstrate the capability and commitment to obtain it within a specified timeframe upon hire.
Experience:
- 5+ years of experience in operational support, data analytics, or technology support — or an advanced degree in a related field (business, computer science, data science, mathematics, statistics, or finance) required
- Proven experience managing cross-functional projects
- Track record of success in system-level or technology-driven initiatives
- Experience using AI tools to improve business efficiency a plus
Skills and Knowledge
- Proficiency in Microsoft Power BI, including experience creating dashboards, reports, and data models to support business decision-making
- Experience in writing and optimizing code for data queries using SQL, Python, or similar programming languages
- Excellent written and verbal communication skills
- Proven experience in influencing and driving business changes
- Strong problem-solving skills and the ability to think strategically
- Ability to manage multiple projects simultaneously and prioritize tasks effectively
- Ability to strategically analyze data and present insights effectively to stakeholders to drive business decision making
- Ability to work effectively in a team environment and assume a leadership role on project assignments
- Ability to partner with and influence leaders at all levels
- Communicate project status, issues, and risks to stakeholders and senior leadership, providing strategic guidance and recommendations
- Ensure projects are delivered on time and within scope while maintaining a high level of quality and stakeholder satisfaction
- Facilitate workshops, meetings, and presentations to communicate project progress and outcomes to various stakeholders
- Proactively identify opportunities for process improvements and implement solutions to enhance efficiency and effectiveness within the Customer Care Center
- Work closely with technology analysts and leaders to ensure business support, strategic vision, and technical support are aligned with project goals
Behavioral Attributes:
- Demonstrate behaviors consistent with Our Values—Safety First, Intentional Inclusion, Act with Integrity, Superior Performance
- Prioritize the needs and expectations of customers in all project initiatives
- Strive to enhance customer experience (both internal and external customers) through technology and data analytics
- Demonstrate the ability to lead and inspire cross-functional teams
- Take ownership of projects and drive them to successful completion
- Exhibit confidence in decision-making while building trust to motivate and influence others
- Demonstrate a strong service orientation
- Ensure accuracy and quality in all deliverables
- Continuously seek ways to innovate and improve processes and outcomes
- Show flexibility and adaptability in a fast-paced, dynamic environment.
- Effectively manage multiple projects and priorities simultaneously
- Adjust plans and strategies in response to changing circumstances and feedback
MAJOR JOB RESPONSIBILITIES:
- Support ASCEND go-live and business readiness activities for high impact user groups at MPC including front and back-office operations
- Conduct data-driven analysis to guide and influence business decision making
- Develop and manage comprehensive project plans and timelines for technology and data analytics projects, including C2M implementation activities, maintaining a high degree of accuracy and stakeholder satisfaction
- Use AI and data analytics to anticipate future trends and challenges in customer care and technology, and proactively propose innovative solutions to address them
- Identify opportunities for process improvements and present recommendations to enhance efficiency and effectiveness within the Customer Care Center
- Develop and implement risk mitigation strategies to minimize project and operational disruptions
- Identify potential risks and issues early in the project lifecycle and develop proactive mitigation strategies to minimize their impact
- Build and maintain strong relationships with key stakeholders, including senior leadership, IT, operations, and business leaders, to gain support and engagement for project initiatives
- Effectively communicate the strategic value and benefits of technology and data analytics projects, persuading stakeholders to prioritize and invest in these initiatives
- Develop and deliver compelling presentations and reports to communicate project progress, strategic insights, and recommendations to leaders and stakeholders
Mississippi Power , a subsidiary of Southern Company, provides clean, safe, reliable, and affordable energy to more than 192,000 customers and communities in 23 southeast Mississippi counties. For over 100 years, Mississippi Power is a leader in customer service, workforce development and education, environmental stewardship, and employee volunteerism. The company is an industry leader when it comes to working safely, providing around-the-clock reliable service and its expert storm response. Mississippi Power has been at the forefront of innovation in the state through strategic partnerships in electric transportation and solar energy. The company has worked with the Coast Transit Authority to put the state’s first electric public transportation bus in operation and with Forrest County Agriculture High School on the state’s first electric school bus. It also partnered with the Hattiesburg Zoo on a new electric train and worked with the country’s largest Domino’s franchise to electrify its delivery fleet. Also, a leader in renewable energy, Mississippi Power partnered with the Naval Construction Battalion Center to install the first microgrid at a Navy facility. The company was among the first to introduce utility scale solar in the state with nearly 160 MW of renewable energy produced, enough to power 23,000 homes for a year. Mississippi Power’s mission is to provide world-class value to our customers and communities every day.
Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .
Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 17053
Job Category: Customer Service
Job Schedule: Full time
Company: Mississippi Power
