JOB SUMMARY:
The Artificial Intelligence (AI) Projects and Innovation Manager is needed within the Georgia Power Customer Experience (CX) organization to lead truly ‘getting data out of the box’, capitalizing on the unprecedented availability of AI technology, and delivering AI/ML solutions that will enhance the lives of our customers and meet our internal clients’ needs. As such, the purpose of this role is to lead a newly formed team of highly skilled employees responsible for:
- Engaging CX business units to understand business needs and whether AI can be a potential solution;
- Pushing the data-driven culture within CX by facilitating AI-based literacy and readiness initiatives;
- Testing innovative approaches using traditional and/or Generative AI in Proof-of-Concept (POC) or pilot project settings to solve CX client needs;
- Assisting with the ushering of successful POC/pilot solutions into production for long-term client use; and
- Managing large-scale AI-based products developed for the CX organization (similar to RAMP, SPEAR, CLAI in Power Delivery).
JOB REQUIREMENTS: (Education, Experience, Knowledge, Skills )
Education
- Bachelors Degree in Engineering, Analytics, Data Science, Statistics, Computer Science, Mathematics, Econometrics, Economics, Business Administration or related fields required.
- Masters Degree or above in any of the above fields is highly preferred.
Knowledge/Experience/Skills
- 5+ years of experience in data management, advanced analytics, or a related field, with a proven track record of managing and implementing data and analytics solutions
- 2+ years of managing analytics teams preferred
- Technical Skills: Solid understanding of relevant data analytics and AI programming languages, such as Python, SQL, R, SAS, etc.
- Understanding of cloud technologies, such as Databricks and Azure, highly preferred.
- Working knowledge of industry accepted predictive modeling techniques (e.g. Decision Trees, Neutral Networks, and Linear Regression) preferred
- Working knowledge of innovative modeling techniques (e.g. Deep Learning, Transformers, LLMs) and Gen-AI/agentic AI preferred
- Project Management: Strong project management skills, with the ability to effectively manage multiple projects concurrently and with various stakeholders.
- Familiarity with Agile project methodologies preferred.
- Proficiency in researching trends in AI and analytical methods to assess opportunities for implementation.
- Excellent verbal and written communication skills, with the ability to effectively engage with stakeholders at all levels, particularly executive leadership, and to translate highly complex information into practical terms for non-technical audiences.
- Demonstrated leadership abilities, with experience in leading cross-functional teams and managing vendor relationships.
- Prior experience in a Customer Service, Sales & Marketing, Customer Experience, or related organization a plus.
- Prior experience in a utility a plus.
Behavioral Traits:
The successful candidate will demonstrate the core values of Safety First, Intentional Inclusion, Superior Performance, and Acting with Integrity.
Additional required behavioral attributes:
- Selfless servant leadership
- Dedicated to the growth of others
- Continual desire to learn and stay abreast of enhancements in the field of AI
- Customer- and client-centric
- Results- and detail-oriented
- Strategic thinker with an ability to connect the dots between problems and solutions
- Committed to building and maintaining constructive partnerships with business partners
- Works well others
- Acts with speed and decisiveness
MAJOR JOB RESPONSIBILITIES: Specify major duties performed by the job and % of time spent on duties.
Leading the AI Projects and Innovation Team (60%)
- Designing and implementing innovation strategies that align with Southern Company’s, Georgia Power’s and CX’s strategic goals, ensuring a clear roadmap for transformative growth.
- Leading direct reports and providing strategic guidance on a day-to-day basis.
- Staying abreast of the latest trends, developments, and emerging capabilities within the AI, data, and analytics spaces to continually drive innovation within the team.
- Removing technical and non-technical roadblocks to ensure team and client success.
- Inspiring the team to explore innovative applications of AI while ensuring all advancements are implemented with a strong commitment to safety
- Managing budgets, timelines and resource allocation to ensure the successful management of AI POC’s, pilots, and products.
- Identifying and mitigating potential risks associated with new AI-based solutions or products.
- Fostering a culture of creativity, ingenuity, and a ‘try-break-improve’ mentality.
- Developing and tracking KPIs to measure the success and impact of AI projects.
Stakeholder Engagement (40%)
- Presenting innovative concepts, progress updates, and results to senior leadership and stakeholders, articulating value and securing buy-in.
- Championing a ‘data first’ culture within the CX organization by ensuring AI-readiness and strengthening foundational data literacy across teams.
- Ensuring productive relationships with cross-functional leaders from other relevant parts of the business (i.e., TO, Power Delivery Analytics, AFT Analytics, Marketing, Gas, etc.) to drive maximum client value.
- Participating in system initiatives to drive scalable AI-solutioning across Southern Company.
- Partnering with external collaborators (i.e., vendors, research institutions, or startups) to leverage expertise, resources, and cutting-edge solutions.
Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable, and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeogiaPower.com and connect with the Company on Facebook (Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power).
Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .
Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 17303
Job Category: Customer Service
Job Schedule: Full time
Company: Georgia Power
