IT Infrastructure Team Lead
Job Summary
The Team Lead will provide leadership and direction to a team of technical staff responsible for maintaining and supporting critical technology systems focused on monitoring and event management and response. This role involves overseeing day-to-day operations, managing projects, and ensuring compliance with company standards and regulations. The Team Lead will work closely with supervisors and other departments to enhance team effectiveness and drive innovation. The successful candidate should put Safety First and always demonstrate Our Values. This position is also responsible for product ownership and technical support of monitoring tools that are used by the 24x7x365 Infrastructure Operations Center to provide monitoring, root cause identification, and incident resolution for the Southern Company computing, network and transport infrastructure.
Job Requirements (Education, Experience, Knowledge, Skills)
- B.S., B.A., or B.B.A degree in Computer Science, Mathematics, Engineering, Management Information Systems, Business, or another related field, is preferred.
- Minimum of five years of experience with Infrastructure Services technologies.
- Proven ability to provide leadership to a team, both formally and informally.
- Experience with Information Technology risk assessments, internal controls, controls testing, and internal & external audits.
- General knowledge of IT industry trends.
- Strong analytical, problem-solving, and troubleshooting skills.
- Excellent communication and organizational skills.
- Ability to handle multiple tasks with competing priorities.
- Ability to bring consensus and buy-in among people with different views and agendas.
- Ability to grasp complex operational issues, risk factors, and business drivers.
- Strong customer service and negotiating skills.
- Ability to work with business partners and peers of varying levels of technical proficiency.
- Experience in event management, event correlation, discovery, topologies, event driven automation, and root cause technology in a large enterprise environment with many different monitoring source systems.
- Experience administering and supporting an enterprise monitoring platform.
- Strong analytical and troubleshooting skills.
- Technical experience in SNMP, Microservices, PHP programming, Elastic, OpenSearch, HTML, CSS, SQL (MySQL, MS SQL, Oracle), containers, scripting (Perl or Python), Linux systems and shell scripting, JSON.
- Development experience in scripting or compiled languages.
- 24/7 On Call support.
Major Responsibilities
- Provide leadership and work direction, delegate tasks, assist with prioritization, provide estimates, and set deadlines in support of department processes and work requests.
- Lead (initiate, drive, oversee) production support, break/fix, preventive maintenance, patching, request fulfillment, projects, product implementations, outage restoration, compliance, lifecycle replacement.
- Coordinate projects and monitor progress to ensure timely completion.
- Encourage creativity, innovation, risk-taking, and collaborative thinking to create value.
- Develop work practices, processes, procedures, and documentation.
- Lead, motivate, and develop employees.
- Exhibit initiative and follow through with customer commitments.
- Identify coaching opportunities and training needs to support employee development and recognize high performance.
- Monitor team performance and report on metrics to support continuous improvement and the success of the organization.
- Create an inspiring team environment to drive innovation and build a trusting culture.
- Gather team feedback, support diversity of thought, and promote healthy conflict resolution.
- Assist with the O&M and Capital budgets for the function, understand cost and variance details.
- Understand and support the technical direction in Service Monitoring and Operations Management modernization.
- Provide infrastructure product maintenance, license support, configuration customizations, product integrations, process and procedure automation and on-going support to maximize the functionality so as to provide reliable and sustainable monitoring of the compute, network, and transport infrastructure.
- Provide support for new and modified monitoring rules and code and perform data investigation in support of day to day operations.
About Southern Company
Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .
Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 17422
Job Category: Information Technology
Job Schedule: Full time
Company: Southern Company Services
