Platform Support Manager – Maximo CoE
Location: Atlanta, GA or Birmingham, AL
Reports To: Maximo CoE Director
Department: Maximo Center of Excellence (CoE)
Job Type: Full-Time - 4 days onsite
Position Summary:
The Platform Support Manager will lead the Platform Team within the Maximo Center of Excellence (CoE), overseeing the architecture, environment setup, and platform operations for all Maximo instances supported by the CoE (including Enterprise Solutions and Power Delivery). This role is responsible for ensuring the reliability, scalability, and performance of Maximo environments and coordinating with internal and external technology groups to support platform-related initiatives. This position will be accountable for the proactive management of all environments (Production, Non-Production, and Dev) supporting the Maximo CoE’s ecosystem of platforms, including the Maximo COE’s Data Lakehouse and related data ingestion pipelines.
Key Responsibilities:
Leadership & Team Management
- Lead a team of solution architects and platform operations personnel, providing strategic direction, mentorship, and performance management for team members
- Collaborate with other Maximo CoE teams (Application Development, Supply Chain, and Work Management) to ensure seamless infrastructure support and all environment needs are planned, met, and staffed appropriately
- Ensure resources are on-hand and effectively utilized; maintain the ability to flex to meet business partners demands
- Develop, maintain, and manage comprehensive work plans, work prioritization, and delivery on project commitments
- Assist in workforce planning in support of the department’s overall workforce plan
- Foster a culture of innovation and continuous improvement (i.e. – drive automation of manual processes, pro-active alerting/monitoring/remediation, self-service non-production migrations, platform downtime reduction, and self-healing platform capabilities)
Platform Operations
- Oversee environment setup, refresh, and configuration for development, diagnostic, and training purposes.
- Coordinate code/configuration migration services across environments and triage related infrastructure/architectural issues.
- Implement and maintain production support processes focused on identification and mitigation of root causes
- Coordinate production outage releases and online releases
- Lead coordination and planning of lifecycle driven patching efforts for all in-scope infrastructure and platforms (includes coordinating with other Maximo portfolios that could be impacted)
- Manage disaster recovery planning, coordination, and documentation
- Manage SLEs for supported platforms (including after-hours support expectations)
- Manage on-call responses, according to SLEs for supported platforms (including after-hours support expectations), for environment, cyber, and maintenance issues (e.g., disk space, permissions, test/training ID requests, vulnerability identification/remediation, etc.).
Environment & Architecture Planning
- Develop and maintain environment and architecture plans and strategies for Maximo and related applications.
- Develop and maintain technology lifecycle strategies for all in-scope platforms (including scoping, timing, and execution upgrades and patching)
- Test, document, and apply upgrades to Maximo (v7.6, MAS9), EZMaxMobile, WebSphere, and other components in lower environments.
External Collaboration
- Serve as the primary liaison with other technology groups including Infrastructure Integration Services (IIS), Deployment Operations, and Linux/Windows support teams.
- Ensure alignment with Southern Company Technology’s enterprise standards and best practices.
- Collaborate with key vendors (IBM, Naviam, TRM, Databricks, etc.) to manage operational support needs and long-term application lifecycle roadmaps
Applications Supported:
Enterprise Systems: Maximo (v7.6, MAS9), EZMaxMobile, Cim Visual Planner, TRM Rules Manager, MAXLS
Power Delivery Systems: Maximo (MAS9)
Qualifications:
Required:
- Proven experience in platform management, preferably within a Maximo environment.
- Demonstrated experience leading or coordinating technology support teams
- Strong understanding of enterprise architecture, environment configuration, and infrastructure operations.
- Experience coordinating with cross-functional technology teams and influencing without authority
- Excellent leadership, communication, and problem-solving skills.
Preferred:
- Experience with WebSphere, Exadata, and disaster recovery planning.
- Familiarity with EZMaxMobile, TRM Rules Manager, and other Maximo-related tools.
- Prior experience in the energy & utility industry
This position falls under the company’s Insider Threat Program and will have access to, and control over sensitive data, systems or assets. Enhanced personnel screening, which includes a background review, drug screen and psychological assessment, will be required if you are selected for this position
About Southern Company
Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .
Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 17626
Job Category: Information Technology
Job Schedule: Full time
Company: Southern Company Services
